Branch Manager

PNC•Mesa, AZ

1d•Onsite

About The Position

At PNC, the Branch Manager role is a full-time position within PNC's Phoenix South Region Branch Banking organization, based in Mesa, AZ at the Fiesta District Branch. PNC operates as an in-office company, fostering a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC does not offer sponsorship for employment visas or participation in STEM OPT for this role. The Branch Manager is responsible for leading all aspects of branch performance, driving revenue and customer loyalty through consultative client interactions and solutions that promote financial well-being. This role involves creating a differentiated customer experience in an omni-channel environment, collaborating with various ecosystem partners, and being accountable for risk management and compliance. A key aspect is building a high-performing team through talent attraction, onboarding, coaching, and development.

Requirements

Foundational understanding of balance sheet and income statement.
Typically requires 3+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management

Responsibilities

Leading all aspects of branch performance.
Driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
Creating a differentiated customer experience, making banking easy in an omni channel environment.
Collaborating with a broad range of eco-system partners.
Accountable for risk management and compliance.
Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Utilizing a branded sales process to achieve sales targets and customer loyalty.
Growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
Driving business banking results primarily through business development and community involvement activities.
Coaching to consultative selling to drive results and enable customer financial well-being.
Managing and coaching to the delivery of a differentiated client experience.
Coaching team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Leading effective problem resolution, making banking easy for customers.
Connecting all of PNC, delivering a seamless customer experience in an omni channel environment.
Driving the employee experience.
Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
Making talent development a priority for all branch team members.
Ensuring employees achieve performance and activity expectations through effective and ongoing performance management.
Modeling PNC values by cultivating and supporting an inclusive workplace.
Managing operational, human capital, reputational and business risk.
Exercising leadership, authority and sound decision making to mitigate sales practice risk.
Ensuring compliance with regulatory guidelines and adherence to established policies and procedures.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Cultivates diverse teams and inclusive workplaces to expand thinking.
Role models our values with transparency and courage.
Takes action to drive change and innovation that will transform our business.
Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service