Branch Manager

Bath Fitter/MMRI•Wilmington, NC

11d

About The Position

Join Bath Fitter, the industry leader in bathtub and shower remodeling, as a Branch Manager and lead a thriving team focused on delivering exceptional service and driving operational excellence. This position offers the chance to oversee sales growth, operational performance, and team development while ensuring customer satisfaction and adherence to company standards. Why Join Bath Fitter? We provide comprehensive benefits and a supportive work environment: 100% Company-Paid medical, dental, vision, and LTD for single/self-coverage 100% Company-Paid Life Insurance (to maximum limits) Flexible Spending Account (FSA) or Health Savings Account (HSA) options Company-paid cell phone Company-branded vehicle with gas card Uniforms provided 3 weeks of paid time off and 7 paid holidays Why Bath Fitter? This role offers the chance to work with a dedicated team in a collaborative environment while contributing to the growth of a market leader. Join us and take the next step in your career! Apply now to become part of a dynamic organization where your leadership will make an impact. About Bath Fitter For over 40 years, Bath Fitter has been the leader in bathtub and shower remodeling, providing high-quality, seamless tub-over-tub solutions. Our products offer a one-day installation process, premium materials, and an industry-best warranty, making us the top choice for homeowners and commercial properties across North America. Now is the perfect time to join our team and build a career with a company that values your skills! Apply today and take the next step in your professional journey!

Requirements

3-5 years of management experience in a related industry (home improvement, sales, or construction preferred)
Proven ability to lead teams, drive sales, and manage operations effectively
Strong organizational, multitasking, and time-management skills
Proficiency in computer software, including databases, spreadsheets, and word processing
Valid driver’s license and clean driving record
Flexibility to work weekends or holidays as needed
High school diploma or GED required (additional education is a plus)
Strong understanding of inventory and financial management
Ability to read and interpret documents, such as safety guidelines, contracts, and procedure manuals
Effective communication and interpersonal skills for working with teams, vendors, and customers

Responsibilities

Leadership and Team Management: Hire, train, and manage sales, installation, and administrative teams to meet performance goals.
Provide ongoing coaching, performance assessments, and corrective actions as necessary.
Foster a positive, team-oriented environment that encourages high performance.
Sales and Business Development: Drive revenue by implementing effective sales and marketing strategies aligned with the branch’s growth objectives.
Collaborate with the Area Development Manager to develop and execute the marketing plan.
Oversee sales team performance, ensuring targets are met and leads are effectively managed.
Operational Oversight: Manage daily operations, including job scheduling, installation coordination, and customer service.
Monitor and maintain inventory, equipment, and supply levels, ensuring accuracy and security.
Ensure projects are completed on time and within budget, maintaining high-quality standards.
Customer Satisfaction: Ensure exceptional customer experience by promptly addressing concerns and following up on service issues.
Review feedback and implement improvements to increase satisfaction and retention.
Safety and Compliance: Conduct regular safety meetings and enforce adherence to safety procedures and company policies.
Hire and train personnel who demonstrate safe work practices.
Financial and Administrative Management: Manage branch finances, including expense control, accounts payable/receivable, and budget adherence.
Maintain accurate records and reports, submitting them as needed to upper management.
Prepare regular performance reports, highlighting key metrics and branch profitability.
Vendor and Contractor Relations: Develop and maintain relationships with suppliers, contractors, and vendors to ensure smooth operations and cost-effective purchasing.