Branch Manager, AACU Branch Operations (Charlotte, NC, US)

American Airlines • Charlotte, NC

31d

About The Position

This job is a member of the Branch Operations team within the American Airlines Credit Union. The role is responsible for overseeing the management of a branch (or branches) within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions.

Requirements

• High School diploma or GED equivalent
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to demonstrate excellent member service skills
• Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to work well under deadlines, with conflicting deadlines, and high volume stress of project work
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to cooperate and synergize well with staff and all other departments in the Credit Union
• Ability to exercise sound judgment in making recommendations on information gathered/reviewed
• Ability to demonstrate skills and drive necessary to thrive in a competitive Credit Union sales environment
• Ability to demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail
• Ability to effectively communicate with all levels both verbally and written
• Ability to speak, read, and write in English is required; Spanish is a plus
• Ability to be flexible and adapt to constant change
• Ability to work independently and with minimal supervision
• Ability to travel
• Ability to work varying schedules, including evenings and weekends
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Nice To Haves

• Bachelor's Degree in Business, Finance, or related area, or equivalent financial services experience
• Credit Union or bank management experience
• Credit approval authorization, credit union, and finance company experience
• Consumer lending experience lending experience
• Staff supervisory experience

Responsibilities

• Direct the operation of a full service Credit Union branch and be fully engaged in the development of business
• Maintain communication between the branch and Regional Director in regards to operations and productivity
• Maintain knowledge of the Credit Union's products and services in order to efficiently train and motivate staff to cross-sell
• Implement operational, budgeting, marketing and loan procedures as well as delinquency and cost control
• Exercise lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loans
• Coordinate and participate in "Credit Union Days" as needed in order to grow business
• Recruit, hire, motivate and train management and support staff
• Coach and counsel team members and provide guidance to the teams on member service, sales and performance
• Conduct annual employee evaluations and individual coaching sessions as needed
• Motivate branch staff in an effort to maintain optimal member service level
• Monitor and keep inventory of the facilities and equipment needs of the branch
• Lead branch staff to attain all branch goals, including but not limited to, lending, membership and product goals
• Conduct and review various monthly, quarterly & semi-annual branch operations-type audits/reports
• Represent and promote the Credit Union within the business community
• Perform Notary services as required
• Perform other duties, as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees