AVP/Branch Manager

HEBRON SAVINGS BANK•Fruitland, MD

About The Position

The primary responsibility of the Branch Manager is to manage the branch location including the direct supervision of all branch staff; providing customers with full bank services; including consumer lending and promoting growth & profitability of the bank by developing new customers and selling bank services.

Requirements

Minimum of 3 years of banking experience with at least one year as Asst. Branch Manager preferred.
Proven leadership and management skills
Excellent customer service and interpersonal skills
Ability to prioritize task, delegating when appropriate
Excellent written and verbal communication skills
Proficient with Microsoft office

Responsibilities

Coordinates the activities of branch personnel by assigning work, answering questions, solving problems, helping with complex transactions and sensitive customer relations issues, explaining policies and procedures, and so forth;
Trains, motivates, and develops assigned staff; completes and conducts performance appraisals; acts as final authority for issue resolution for the office.
Ensures that customers are served promptly and efficiently in accordance with established bank policies and procedures;
Utilizes knowledge and experience in exercising discretion and independent judgement in resolving problems and answering questions;
Responsible for providing front-end centralized residential mortgage, home equity, and home equity line of credit application processing for all customers and prospects.
Responsible for the evaluation, decisioning, and processing of consumer loan requests from application to closing.
Ensures staff compliance with bank regulations, requirements, and procedures; ensures staff follows operational and security policies and procedures; trains staff on appropriate policy and regulatory issues.
Participating in required compliance training and insuring compliance with all regulations that apply within the scope of the position. Supervisors have day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments;
Conducts monthly audits to ensure branch personnel are properly following bank procedures and policies as expected;
Promotes growth & profitability by developing and maintaining positive relationships with new and existing customers visiting the branch as well as through business development calls to the customer locations;
Communicates performance expectations and provides timely and beneficial feedback to employees aiding in their development. Takes timely and appropriate corrective/disciplinary action when necessary;
Ensures the facility and equipment are properly maintained to safeguard against financial loss to the bank or personal injury to customers or employees;
Performs other duties necessary to meet the goals and objective of this position.