Branch Manager

Del-One Federal Credit Union • Newark, DE

9d

About The Position

Responsible for directing and administering the operational efforts of the Branch. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Trains, directs, and supervises Branch staff.

Requirements

• Associate’s degree or equivalent experience
• Understanding of the Credit Union’s field of membership
• Thorough knowledge of Credit Union services and products
• Understanding of related legal and regulatory requirements
• Familiarity with Branch functions, policies, and procedures
• At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience
• Strong interpersonal, leadership, and supervisory skills
• Well organized
• Ability to operate related computer applications and related business equipment
• Attention to detail
• Ability to maintain an effective and efficient work flow

Responsibilities

• Assumes responsibility for the effective and efficient performance of Branch operations .
• Supervises work scheduling and workflow of daily routine operations.
• Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.
• Ensures Branch security.
• Opens and closes the building in accordance with set hours and tests security equipment quarterly.
• Acts as a Loan Officer; processing and approving member loans within established policies and limits.
• Supervises and assists with member services functions.
• Cross-sells Credit Union services.
• Implements changes to established policies and procedures within the Branch.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
• Assumes responsibility for maintaining the proper cash controls.
• Ensures that all Branch transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash and assists Tellers in resolving balancing problems.
• Controls and handles daily deposits in accordance with established policies and procedures.
• Periodically verifies cash in possession of Tellers and cash on the premises; submit weekly cash orders to Accounting to ensure the branch has sufficient cash on hand to handle member requests.
• Ensures staff members are available to verify shipment and ensures that appropriate signatures are on each cash strap with current date.
• Effectively supervises Branch staff, ensuring optimal performance.
• Provides leadership through effective objective setting and communication.
• Directly supervises all Branch personnel.
• Ensures that high quality work and efficiency in operations are maintained.
• Determines work methods through assigning, directing, coordinating, and reviewing tasks.
• Conducts regular meetings with Branch employees to inform and train.
• Discusses areas needing improvement and changes in procedures.
• Conducts frequent meetings with Branch management staff to coordinate activities.
• Ensures that personnel are well trained in all phases of their respective jobs.
• Completes orientation of new employees in overall Branch procedures.
• Performs cross training as necessary.
• Conducts security training.
• Ensures that personnel are effective and optimally used.
• Determines appropriate staffing levels for proper utilization of human resources.
• Tracks individual progress and conducts performance appraisals on each employee.
• Formulates and implements corrective actions as needed.
• Recommends promotions for employees as appropriate.
• Provides leadership training to employees seeking management opportunities.
• Approves all sick leave, vacation, overtime, and time cards for each Branch employee.
• Keeps accurate payroll and attendance records.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Ensures that members' requests and questions are promptly resolved.
• Handles members' complaints.
• Ensures that members are informed of Credit Union services and policies.
• Counsels members regarding their financial needs and services requested.
• Ensures that the Credit Union's quality reputation is maintained and projected.
• Assumes responsibility for the effective administration of Branch functions .
• Ensures that Branch operations are well coordinated with Credit Union accounting, loan processing, and credit functions.
• Manages and oversees expenses.
• Pursues cost-saving measures.
• Continually seeks ways to improve Branch operations and productivity and to meet established goals.
• Prepares periodic Branch activity reports and makes recommendations to management for improvements.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Institutes prudent safety measures.
• Keeps management informed of Branch activities, progress toward established objectives, and of any significant problems.
• Requests assistance when necessary.
• Assumes responsibility for related functions as required or assigned.
• Fills in and performs duties in Branch positions as needed.
• Attends assigned training sessions and stays current on new operational procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree