Branch Manager

Torrington Savings Bank•Burlington, CT

13h

About The Position

Overview: Fosters and maintains a positive customer centric culture in the branch to serve customers in a friendly courteous and efficient manner. Coaches staff members to reach their highest potential in customer experience and operational skills. Participates in networking and community events with the purpose of identifying leads and bringing brand awareness to the respective market. Partners with internal sales departments in joint calling efforts with the intent of acquiring, growing, and retaining customers. Supervises branch operations. Manages branch service to sales goals through individual and team efforts. Fluent in all Retail banking functions. Primary Accountabilities / Responsibilities: Ensures the proper operation and maintenance of all aspects of the branch by: Distributing and ensuring timely and accurate completion of daily work Ensure all branch personnel provide a high level of courteous customer service. Ensures timely completion of all required training. Ensures branch personnel comply with all policies, in particular, security policies, cash limit policies and the Bank Secrecy Act. Assures proper maintenance of branch property within authorized scope. Significant individual and team contribution to branch sales and service activities including: Assist customers by using a consultative approach to determine their banking needs and recommend appropriate products and services. Attends networking and community events to bring awareness of the Bank to the respective market. Participate in joint calling efforts with business partners. Open all deposit account types and process CD renewals. Open new retirement plans and process requests for transfers, rollovers and required distributions. Actively Cross sells other bank products and services. Origination of mortgage, consumer, and collateral loans, including preparation of prequalification letters of mortgages Ensure branch personnel provide superior customer service by adhering to bank service standards. Coach team on effective operational, sales, and service techniques to meet branch sales and service goals Other responsibilities as required.

Requirements

4-6 years of Retail banking experience and strong knowledge of branch operations in management or supervisory capacity
Effective listener and communicator
Ability to problem-solve and make sound decisions, following Bank guidelines
Confidentiality of customer and Bank proprietary information a must

Responsibilities

Distributing and ensuring timely and accurate completion of daily work
Ensure all branch personnel provide a high level of courteous customer service.
Ensures timely completion of all required training.
Ensures branch personnel comply with all policies, in particular, security policies, cash limit policies and the Bank Secrecy Act.
Assures proper maintenance of branch property within authorized scope.
Assist customers by using a consultative approach to determine their banking needs and recommend appropriate products and services.
Attends networking and community events to bring awareness of the Bank to the respective market.
Participate in joint calling efforts with business partners.
Open all deposit account types and process CD renewals.
Open new retirement plans and process requests for transfers, rollovers and required distributions.
Actively Cross sells other bank products and services.
Origination of mortgage, consumer, and collateral loans, including preparation of prequalification letters of mortgages
Ensure branch personnel provide superior customer service by adhering to bank service standards.
Coach team on effective operational, sales, and service techniques to meet branch sales and service goals
Interviewing applicants and making routine employment decisions.
Assigning work, providing training, and guiding and advising staff, as necessary.
Resolving routine personnel problems.
Providing constructive and timely feedback.
Conduct timely performance evaluations.
Remaining alert to and reporting malicious or suspected malicious email.
Participating in training opportunities to ensure continued protection of customer data.
Provide feedback where possible to help improve the Bank’s security culture.
Responsible for maintaining confidentiality of all sensitive information.
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position.