Branch Manager - Temple West Adams

Extraco Banks, N.A. • Temple, TX

14d

About The Position

The Branch Manager plays a pivotal role in the growth and success of our Consumer Banking department. This leadership position requires you to oversee branch locations within your designated region, ensuring the development of your team, optimizing sales and performance, and ultimately contributing to the bank's success. You will serve as a mentor and motivator for branch managers and/or supervisors under your supervision, fostering a culture of excellence and customer service. Weekly 1on1s, daily huddles, monthly team meetings, quarterly regional team meetings will be required with all your direct reports and your larger team as instructed by your Regional Branch Manager or the Chief Consumer Banking Officer.

Requirements

• High School Diploma.
• 5 years of retail banking experience required.
• 5 years of manager experience required in a banking or retail environment with direct oversight of employees.
• Bring a competitor spirit: Face problems squarely, rise to the challenge and make tough decisions.
• Be a creator: Show flexibility, adapt to change well and have fun.
• Bring an entrepreneur spirit: Show initiative, seek successes and be goal oriented.
• Producer: Remain organized, accomplish tasks, take leadership and maintain focus.
• Team Builder: Help build a top performing team while providing support and helping rally those around you.
• Stabilizer: Bring confidence, remain cool under pressure and balance priorities and time.
• Leadership: Have a passion to serve others and to build relationships.
• Sales Leadership: Have a passion to focus on and help meet corporate goals.
• Adaptability: Adapt in fast paced environment with constant interruptions.
• Detail Oriented: Focus and pay close attention to details.
• Emotional Intelligence: Show empathy and appreciation for others.
• Excellent Communication: Listen first and demonstrate strong verbal and written skills.
• Exceptional Customer Service: Address inquiries, resolve issues and assist customers by going the extra mile.
• Initiative: Be motivated to succeed in this role and attain goals due to own enthusiasm and interest.
• Conflict Management: Demonstrate the ability to convert a negative customer experience into a positive one.

Nice To Haves

• Bachelor’s degree in business or finance
• Certifications or designations obtained in leadership.

Responsibilities

• Fulfill standard job duties of a Relationship Banker as needed in order to support branch management and daily branch operations.
• Grow deposits, increase referrals to other specialized departments and grow new customer relationships.
• Assist in the selection, retention and engagement for all employees especially those assigned at the respective branch.
• Participate in community activities to grow, maintain and retain customer relationships.
• Conduct weekly 1on1s, daily huddles, and monthly team meetings with each employee, and as a team, and develop career paths at the individual level, including performance management and behavioral action plans.
• Provide feedback to critical partners for business process improvement, training improvement and other ways to make the branch more efficiently operate.
• Use Extraco consumer banking products and digital banking and other omnichannel products in order to be able to better and more effectively explain products and services to employees and customers.
• Train and encourage customers to use digital banking and virtual teller and educate on omnichannel delivery options.
• Conduct daily, weekly, and monthly audit duties related to branch operations and branch risk management, including utilizing retail equipment and facilities platforms for equipment troubleshooting and resolution.
• Generate reports and other assignments in order to manage performance of the branch, including regular 1on1s with Direct Supervisor.
• Other duties as assigned including leading and participating in Community Involvement events and activities

Benefits

• Consumer Banking Training Academy that will provide you the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.
• Extraco provides excellent benefits and competitive compensation.
• Extraco provides reasonable accommodation for persons with disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees