Branch Manager

Aramark•Albuquerque, NM

16d•Onsite

About The Position

The Branch Manager – Refreshments is responsible for the day-to-day operational leadership of a satellite branch location supporting a larger District. This role oversees route delivery execution, warehouse operations, inventory management, frontline staffing, and local client satisfaction. As the on-site leader, the Branch Manager ensures service excellence, operational efficiency, and safety compliance, while partnering closely with the District Manager to align branch performance with broader market goals. This position is highly hands-on and execution-focused, leading both field and facility operations within a dynamic environment. This is an in-office position, and remote or hybrid work arrangements are not available.

Requirements

3–7 years of operations, route delivery, logistics, or field service leadership experience.
Prior frontline supervision required.
Hands-on operational leadership
Route logistics & service execution
Inventory & warehouse management
Coaching & frontline development
Problem-solving in fast-paced environments
Client service & issue resolution
Ability to obtain DOT certification.
Valid driver’s license required.

Nice To Haves

Experience in vending, micro-market, OCS, DSD, or last-mile delivery environments preferred.
Basic mechanical aptitude preferred.
Associate or Bachelor’s degree preferred; equivalent c accepted.

Responsibilities

Lead daily branch operations across route delivery, warehouse, and service execution.
Ensure timely, accurate product delivery and service to all client locations.
Monitor route structure, service frequency, and coverage to support operational efficiency.
Execute company operating systems, processes, and service standards.
Supervise, coach, and develop frontline associates, including Route Sales Representatives, Customer Service Representatives, Service Technicians, Drivers, and Warehouse staff.
Lead hiring, onboarding, training, and performance management for branch employees.
Conduct regular ride-alongs, route audits, and performance check-ins.
Reinforce safety, service, and productivity expectations.
Oversee ordering, receiving, storage, and product rotation.
Conduct routine inventory audits and variance reviews.
Manage spoilage, waste, and all warehouse initiatives.
Ensure warehouse organization, cleanliness, and safety compliance.
Maintain relationships with key branch clients through periodic site visits.
Resolve service issues, product concerns, and equipment needs.
Support client retention through strong operational follow-through.
Partner with DM on service recovery and growth opportunities.
Execute pricing, merchandising, and promotional programs as directed.
Monitor branch KPIs including:
Route sales & revenue contribution
Inventory shrink & waste
Service frequency compliance
Labor productivity
Support District financial performance through operational discipline.
Champion a culture of safety across routes and warehouse operations.
Ensure DOT, vehicle, and driver compliance where applicable.
Maintain OSHA, food safety, and company policy adherence.
Lead incident response and corrective action follow-up.
Maintain accurate operational records including:
Inventory logs
Delivery & invoice documentation
Driver records & DOT files
Utilize company systems for reporting, ordering, and performance tracking.