Branch Manager

LandCare•St. Louis, MO

27d

About The Position

Branch Managers at LandCare provide vision and leadership for the branch, and are responsible for all aspects of the business in their local market. Branch Managers manage strong teams to ensure we delight our customers and generate strong business results. The position has ownership of our landscape quality, client service and retention, new business development, safety, and the overall culture of the branch.

Responsibilities

Lead a culture focused on service, quality, safety, and the promotion of LandCare’s core values
Provide vision and direction, ensuring all team members understand the branch’s goals and objectives
Build strong teams by developing and implementing personal growth plans for branch team members
Drive customer satisfaction and retention by developing deep relationships with the branch’s top customers
Coach team members to provide excellent service and communication to all customers
Ensure the team’s Account Managers and Production Managers are coordinating effectively to deliver quality landscaping and follow-through on customer needs
Maintain LandCare’s Landscape Quality Audit process in conjunction with Account Managers and Production Managers to identify property maintenance needs and enhancement opportunities
Develop growth strategy for your market by identifying key customer segments and individual prospects
Actively prospect for potential clients and pursue new business relationships
Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
Review and manage branch budget, P&L performance, and overall financial health of the location
Collaborate with the management team to ensure work bids are accurate and appropriately priced
Drive performance of LandCare’s four measures of health: safety, customer retention, portfolio growth, and profitability