BRANCH MANAGER - CORTLAND

7 17 Credit Union•Cortland, OH

About The Position

At 7 17 Credit Union, we’re committed to improving lives by helping our members achieve financial success. We value leadership, teamwork, and community — and we’re looking for an experienced, member-focused Branch Manager to lead one of our branch locations. The Branch Manager is responsible for supervising, coaching, and motivating branch employees to deliver exceptional service, achieve sales goals, and ensure operational excellence. This role oversees all day-to-day branch operations while promoting 7 17 Credit Union’s values, culture, and brand promise. As a Branch Manager, you will foster a performance-driven, member-first environment that deepens relationships, enhances member experience, and strengthens community presence.

Requirements

Bachelor’s degree in Business or related field preferred; equivalent experience accepted.
Minimum of three (3) years of experience in a credit union or financial institution.
Proven leadership experience managing staff and overseeing branch operations.
Strong leadership, coaching, and motivational skills.
Excellent problem-solving, time management, and organizational abilities.
Professional demeanor with strong interpersonal and communication skills.
Commitment to delivering exceptional member service and building lasting relationships.
Sound judgment and the ability to make fair, consistent decisions.
Regular travel may be required for training or business purposes.
Must be able to lift up to 10 pounds occasionally.
Work is performed in a professional office environment with moderate noise levels.

Responsibilities

Lead, coach, and develop branch staff to deliver outstanding service and meet sales goals.
Conduct regular coaching sessions, team huddles, and performance reviews.
Provide motivation and tools to maintain a strong sales and service culture.
Oversee onboarding and training of new employees to ensure readiness and success.
Ensure compliance with Credit Union policies, procedures, and regulatory requirements.
Maintain control and accuracy in cash handling, audits, documentation, and security processes.
Manage employee scheduling to ensure efficient coverage and excellent member service.
Monitor and manage branch budgets, staffing hours, and operational expenses.
Promote Credit Union products and services that meet member financial needs.
Build relationships with members, businesses, and community organizations to enhance local engagement.
Support marketing and business development efforts within the branch’s service area.
May obtain consumer lending authority to serve member borrowing needs.
Track attendance, manage scheduling, and ensure adherence to personnel policies.
Deliver timely feedback, counseling, and discipline in accordance with Credit Union standards and agreements.
Use good judgment and fairness in decision-making while maintaining consistency with policy.
Ensure the branch operates within established risk, audit, and security standards.
Complete and oversee branch audits for cash, vaults, ATMs, recyclers, and controlled assets.
Report suspicious activity and currency transactions as required.