Branch Manager

Great Floors LLC•Kent, WA

About The Position

The Branch Manager directs the overall activities of the commercial location, including administration, sales, and operations, to serve the customers continually and simultaneously within the company’s target market in an extraordinary manner so that the company’s brand name and reputation continue to flourish. This position works to earn an acceptable rate of return on sales after incentive compensation and maintain a healthy cash flow. Additionally, the store manager invests time and money in personnel recruitment and development.

Requirements

Bachelor’s degree or equivalent experience in industry required
Problem Solving Skills
Detail-Oriented
Leadership Skills
Collaborative and team oriented
Project Management experience
Strong Communication Skills
Performance Management experience
Ability to sit at computer monitor for long periods throughout the day.
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
General working conditions
Office environment
May have to meet tight deadlines
Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Nice To Haves

Master’s in Business Administration preferred

Responsibilities

Meet corporate objectives and goals by managing and leading the supervisors and store staff.
Anticipate and continuously evaluate the needs of clients, as they arise, through informal telephone conversations, lunch meetings, industry events, and formal customer satisfaction surveys.
Ensure a quick and proper response to all customer complaints and requests.
Resolve conflicts between opposing objectives and facilitate respectful communication between all departments.
Adhere to all policies and procedures outlined in the Employee Handbook.
Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Manage all employees of the store and is responsible for leadership of the employees within its location.
Follow-up on active assignments and with personnel to ensure objectives are met consistently and efficiently.
Ensure that personnel have the tools they need to perform their jobs satisfactorily.
Ensure that all branch personnel perform duties safely and effectively.
Maintain accountability of personnel, ensuring all reasonable precautions are taken to avoid work-related accidents.
Hold regular safety briefings with personnel to ensure all precautionary measures are performed consistently and effectively.
Ensure all branch personnel understand company objectives, as well as the individual objectives of their departments.
Inspire collaboration between personnel to achieve the stated objectives.