Termite & Pest - Branch Manager
About The Position
Palisade Pest Control is a customer service company that provides termite and pest control services to residential and commercial customers. At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with. We are committed to fostering a company culture with a growth mindset focused on daily wins, solid workflow, and giving 110% every day. Palisade Pest Control employees represent the promise and commitment to our customers of exceptional service, professionalism, and integrity. The successful candidate will be responsible for:
Requirements
- High school diploma or GED
- Clean driving record
- Pest control route experience and current licensing by relevant state agencies
- Strong communication and leadership skills
- Basic computer proficiency (Google Docs, Microsoft Office, Email, PC/Mac)
- Authorized to work in the United States
- Ability to pass a background check and drug screen
Responsibilities
- Branch Leadership & Accountability
- Lead and manage all field operations within the region
- Directly oversee Service Manager and technicians
- Set performance expectations and enforce standards of conduct and service
- Hold team members accountable to production, quality, and safety standards
- Make final decisions on branch personnel matters in partnership with HR
- Drive a culture aligned with Palisade’s Core Values
- Operational Execution
- Oversee daily field execution and ensure work is completed accurately and efficiently
- Monitor production metrics, route performance, callbacks, cancellations, and quality trends
- Own inventory control, equipment standards, and vehicle accountability
- Ensure regulatory compliance, licensing, and safety adherence
- Identify operational inefficiencies and implement corrective action
- Financial Performance
- Responsible for branch revenue, production targets, and cost management
- Monitor labor efficiency and operational expenses
- Drive branch growth through retention, service quality, and team performance
- Ensure profitability benchmarks are met or exceeded
- Customer Experience & Retention
- Serve as final escalation point for complex customer issues
- Protect the Palisade brand by maintaining high service standards
- Monitor customer satisfaction trends and implement improvements
- Hiring & Team Development
- Lead hiring decisions for branch personnel
- Oversee onboarding, training, and development
- Conduct performance reviews and corrective action when necessary
- Develop internal leadership pipeline within the branch
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
