Branch Manager

Listerhill Credit Union•Cullman, AL

2d•Onsite

About The Position

Listerhill Credit Union is a financial cooperative whose primary purpose is to help members live financially healthy lives. Founded in 1952 by seven Reynolds Metals employees, it aimed to provide affordable borrowing and saving options, breaking from predatory lenders. The credit union has expanded from a single office to 18 branches across northwest Alabama and south-central Tennessee, serving 13 counties with a full range of financial solutions. Its core purpose and commitment to financial health remain steadfast, recognizing that member well-being benefits the organization. Listerhill Credit Union aspires to high standards of integrity, excellence, and passion, striving to be innovative for members' benefit and engaged in community betterment. As a branch manager, your efforts should align with LCU’s vision: “to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place”. This role involves maintaining a positive branch environment through effective leadership and coaching, modeling the “Listerhill Way” mentality, and demonstrating a personality and attitude geared towards owning needs and solving problems.

Requirements

A minimum of three to five years of related experience
Proven track record of management and supervisory skills
Ability to be a creative problem solver who thrives when presented with a challenge
Drive to expand branch with new accounts, members, and loans
Ability to manage and work with different personality types, conduct performance reviews and give quality one on one feedback
Willing to implement direction from senior management on strategic initiatives
Excellent verbal and written communication skills
Strong member service and problem-solving skills
Ability to lead, guide, and motivate a team
Must successfully complete appropriate LCU assessments
Commitment to LCU’s Mission Statement and Core Values

Nice To Haves

Bachelor’s degree in Business Management or related field preferred

Responsibilities

Manage daily operations and maximize profitability in a full-service retail location
Motivate and engage team with high energy weekly meetings
Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities
Marketing branch within the community to attract business
Increase brand awareness for LCU withing the community
Implements new ideas and marketing strategies within branch market area to improve sales, cross-sells, marketing, and staff development
Represent LCU in civic and community activities to promote the image of the credit union in the branch market area
Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
Assessing market conditions and identifying growth opportunities
Promote a “Sell to Serve” mentality by modeling the “Listerhill Way”
Oversee delivery of consistent high-quality member service
Enhance branch employees through “in action” and “on the spot” coaching
Direct, develop, and motivate staff with corrective action when needed
Meet and exceed branch goals while maintaining operational excellence
Foster an environment for employee growth and development
Support membership by assisting in basic transactions to lending requests as needed
Perform other duties as assigned