Branch Manager

Herring Bank • Amarillo, TX

16d

About The Position

The Branch Manager leads all aspects of retail branch operations, ensuring strong customer experience, operational excellence, compliance, and business growth. This role requires a hands-on leader who can manage day-to-day operations, develop staff, and drive performance in alignment with regional goals.

Requirements

• 7–10 years of banking experience, including 5+ years in a leadership role
• Strong knowledge of retail banking operations, compliance, and customer service
• Experience opening consumer and business accounts and understanding required documentation
• Proven ability to lead teams, drive performance, and develop employees
• Strong analytical, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Oversee daily branch operations, ensuring compliance with policies, procedures, and regulatory requirements
• Open and manage a full range of consumer and business accounts in accordance with KYC/AML standards
• Support teller line operations and ensure smooth frontline service delivery
• Drive customer satisfaction through high-quality service and timely issue resolution
• Lead business development efforts, including community engagement and CRA initiatives
• Coach, develop, and manage branch staff to support performance and growth
• Monitor and achieve branch KPIs, productivity, and profitability goals
• Address audit findings, manage risk, and ensure ongoing staff training
• Maintain a strong on-site presence to lead operations and support the team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees