Branch Manager

QUIPT HOME MEDICAL INC•Richmond, VA

17h

About The Position

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. The Branch Manager will be responsible for supervising the efforts of all managers in a single location of a multi-location company, or supervising efforts of several department managers within a single location company. This classification typically has no line work duties within the office, other than those of managing the branch or office activities. Manager will enable an efficient working environment that allows for the effective and efficient operation of day-to-day office tasks. The Manager will drive their branch or office toward achieving company goals.

Requirements

Employment is contingent on
Background investigation (company-wide)
Valid driver’s license in state of residence with a clean driving record
Bachelor’s Degree in business or related degree; or equivalent combination of education and experience in HME, home health industry or business preferred
One to three years of supervisory experience with a minimum of one-year prior supervisory experience
Three years’ experience in home health industry
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Knowledge of insurance policies and requirements
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Medical terminology
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Strong leadership abilities to organize, plan and delegate properly in accordance with size and services of the location
Work independently and as part of a team

Responsibilities

Have a comprehensive understanding of the following:
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Advanced Brightree Functions
Proper Intake Procedures
Insurance Verification and Eligibility
CMN Requirements and Prior Authorizations
Documentation Requirements of the Equipment
Patient’s Financial Responsibilities (Deductable, Co-Insurance, Co-Pay, ABN/Upgrade)
Difference Between Verbal, Written and WOPD orders
Complaint Resolution Procedures
Supervise staff and daily operational management
Ensure quality/appropriateness of service
Implements all policies and procedures which pertain to the operations department, in accordance with applicable rules, regulations, and guidelines
Assist with job interviews, job descriptions, job evaluations, orientation programs, and continuing staff education and training and oversees recruitment, evaluation, and selection of personnel to meet specific job descriptions
Helps to establish, implement, and monitor personnel practices relating to working hours, conduct while on the job, salary rates, documentation of events and, when justified, disciplinary action and termination of personnel
Ensures that staff personnel and their skills are commensurate with the needs of the patient population, that staff has and maintains competency to perform prescribed services in an appropriate and responsible manner
Maintains adequate number of personnel to accomplish all operations-related tasks
Enforce and monitor personnel practices as set forth in the company personnel manual
Provide input so that valid revenue forecasts and supporting budgets can be established and maintained and review budget to evaluate performance, make appropriate changes and correct deficiencies. Identify cost saving measures, including facilities, delivery, personnel, etc.
Must possess the ability to understand the role of budgetary analysis in the running of the branch
Assists in insuring that adequate planning occurs to meet the needs and appropriate response to the financial and personnel related matters of company operation
Provides motivational atmosphere for branch/office and lead by example
Identifies training needs among staff, and communicates those needs to the company trainer.
Provides training, supervision and implementation for all relevant programs and procedures including, but not limited to, HIPAA and compliance obligations
Able to communicate information relating to equipment, its capabilities and able to inform on insurance coverage guidelines
Continually strive to develop your knowledge and skills in all areas of your job