Branch Manager

PINE ENVIRONMENTAL SERVICES LLC•Glen Burnie, MD

About The Position

Direct the day-to-day activities of a Pine facility to deliver outstanding customer service, exceptional equipment quality, and achieve/exceed rental and sales revenue targets. Demonstrate strong leadership skills while managing branch operational processes and procedures, equipment rentals, revenue growth and profitability, and maintain a safe work environment.

Requirements

Traditional qualities of good attitude, behavior, management practices required
Technical and customer-centric focus required
Clean driving record
Analytical thinker with a solution orientation
Emotional Intelligence
Proactive approach with a high sense of urgency to succeed
Excellent written and verbal communication skills
Effective leadership, motivational, and organizational skills
Demonstrated success leading people
Basic mechanical aptitude
Bachelor's Degree or equivalent years of experience in environmental testing, operations management, customer-focused commercial or retail management required
Three to five years of experience in one of the disciplines above required in addition to the degree requirements

Nice To Haves

Profit and loss experience a strong plus
Experience as a consultant in environmental testing, environmental industry and/or NDT/NDE experience preferred
Knowledge and experience in the equipment rental industry highly preferred

Responsibilities

Hire, train, and develop staff to ensure all functions are performed competently and efficiently, set clear expectations for performance, and evaluate results
Manage and coach team members for success and empower them to make good business decisions
Engage in staff activities and hold staff accountable for delivering results
Create a professional workplace and model acceptable behavior
Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, and PPE requirements
Maintain an efficient, clean, and organized branch
Ensure all equipment meets Pine quality standards
Confirm that customers are receiving clean, calibrated, and working equipment
Follow operations workflow procedures from order through delivery and returns through invoicing
Maximize equipment utilization
Confirm compliance with all company state and federal policies and procedures
Support other locations with equipment or other services
Primary after-hours contact for the location
Ensure excellent customer experience through each key touchpoint
Deliver exemplary service and quality products
Monitor and lead proactive customer satisfaction efforts
Partner with other departments as internal customers to achieve goals
Resolve any discrepancies that impact customer satisfaction
Ensure rental and sales revenue goals are achieved
Follow up on new and expanded business opportunities and identify new revenue channels
Focus on customer retention methods
Perform other duties, as assigned or required