Branch Manager

Deanna Nesbit & Associates•Des Moines, IA

About The Position

The Branch Manager is responsible for the overall leadership, financial performance, and day-to-day operations of the branch. This role has full accountability for profit and loss (P&L), safety, service delivery, sales performance, and team leadership within a safety-critical industrial environment. The Branch Manager ensures the branch operates efficiently, profitably, and in compliance with company policies, safety standards, and industry regulations while delivering high-quality service to customers.

Requirements

Proven experience managing branch or business unit operations with full P&L responsibility
Strong financial acumen with experience managing budgets, forecasts, and operating costs
Experience in industrial service environments such as overhead cranes, hoists, heavy equipment, construction, or related fields
Demonstrated leadership experience managing technical and operational teams
Strong customer relationship and problem-solving skills
Excellent communication and decision-making abilities

Nice To Haves

Experience in the overhead crane, hoist, or lifting equipment industry
Knowledge of OSHA regulations and safety-critical service operations
Background in service, inspections, and industrial maintenance operations

Responsibilities

Full P&L responsibility for the branch, including revenue, margins, operating expenses, and profitability
Develop and manage annual budgets and forecasts
Monitor financial performance and implement corrective actions to meet or exceed financial targets
Approve expenditures, manage cost controls, and support accurate billing and collections
Review and analyze branch financial reports and KPIs
Oversee all branch operations including service, inspections, installation, and parts
Ensure work is scheduled and executed efficiently while meeting customer expectations
Maintain compliance with OSHA, safety standards, and applicable crane and lifting regulations
Ensure quality control, documentation accuracy, and adherence to internal procedures
Address operational issues and resolve customer concerns as needed
Support and drive branch sales growth in coordination with sales and service teams
Build and maintain strong customer relationships within the territory
Ensure pricing discipline, contract compliance, and margin expectations
Identify opportunities for service expansion and operational improvement
Lead, coach, and develop branch personnel including service technicians, supervisors, and administrative staff
Set clear expectations for performance, safety, and accountability
Participate in hiring, performance management, and disciplinary actions
Foster a culture of safety, quality, and continuous improvement
Champion a strong safety culture across all branch operations
Ensure compliance with OSHA, customer safety requirements, and company policies
Lead safety meetings and ensure corrective actions are implemented
Support audits and inspections as required