Branch Manager

Gregory Poole Equipment Company•Harrisonburg, VA

42d

About The Position

Planning and managing the branch operations to insure efficient and profitable parts and service. Provide effective customer relation activities designed to enhance continuing services use by customers.

Requirements

High school graduate, prefer a technical/community college or four-year college graduate.
High school graduate must have 2 years supervisor experience, with 4 years industrial service industry or similar product support/service experience; college graduate must have 2 years supervisory experience, preferably in a similar service industry.
Must be able to lift, bend, stoop, and drive routinely and regularly.
Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.

Responsibilities

Provides management for service and parts operations and manages general office business activities as needed.
Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
Insures Service Manager and Parts Manager operations are efficient.
Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while insuring necessary profitability.
Monitors all company property to insure proper maintenance (i.e. vehicles, building, tooling, etc.)
Insures all required reports and operational bookkeeping is submitted in a timely manner.
Insures cash sale collection procedures are followed.
Provides managerial integration with the Operations Director and Product Support Manager to continuously improve operational sales and profits.
Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to insure future profits and customer service.
Develops and administers annual parts and service budgets and monitors expenditures to insure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)
Conducts periodic customer site visits to promote industrial service and parts activities.
Informs sales representative of new and used industrial engine sales.
Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.
Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:
Recruiting/Hiring
Coaching/Supporting
Conducting Performance Reviews
Training and Developing
Counseling and Disciplining
Dismissing