Branch Manager- Reston VA

M&T Bank-posted 2 days ago
Full-time • Manager
Onsite • Reston, VA
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

We’re seeking a dynamic leader with proven expertise in branch banking! Strongly prefer Branch Manager experience in a banking environment. A strong track record in business development and community engagement is essential. Overview: Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

  • Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
  • Leads team through coaching, performance management, and setting priority.
  • Builds and develops branch staff.
  • Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
  • Proactively prospects and grows Business Banking relationships through outreach.
  • Builds the bank’s presence in the community
  • Conducts interviews and selects employees based on staffing model.
  • Actively models and coaches customer service and needs determination behaviors.
  • Reinforces and maintains accountability for execution of Retail strategy.
  • Ensures operational and requirements are maintained, to include consumer and business banking guidelines.
  • Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
  • Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
  • Provide coaching and guidance to improve and reduce future problem resolution/escalations.
  • Engages with all team members and business partners as appropriate.
  • Independently processes all Business Banking loan requests up to $100,000.
  • Proactively bundle products and services as appropriate.
  • Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
  • Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Completes other related duties as assigned.
  • Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
  • Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
  • Minimum three years sales experience
  • Minimum two years’ managerial experience or proven leadership abilities.
  • At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
  • M&T Business Banking Specialist within 18 months of hire.
  • Demonstrated strong knowledge of Business Banking products, services and client relationship management.
  • M&T Way Certified
  • Precision Leadership Certified
  • Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
  • Experience with Internet and email preferred.
  • Demonstrated sales/business development experience and success.
  • Has fundamental understanding of profitability.
  • Excellent communication and interpersonal skills.
  • Proven ability to demonstrate and coach exceptional customer service.
  • Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
  • Strong financial services product knowledge preferred.
  • Strong organization, time management, and prioritization skills.
  • Bi-lingual/Spanish preferred
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Branch Operations Manager Resume Examples
•
Branch Operations Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service