Branch Manager

F&M Bank • Wauseon, OH

47d

About The Position

POSITION SUMMARY: The Branch Manager role is a progression of the Branch Supervisor position. In addition to duties outlined as Branch Supervisor, the Branch Manager will also adhere to performance metrics for profitability, sales production, customer acquisition and outside sale activities. Managing the success of the branch and each individual team member will be key. The Branch Manager will develop and grow customer relationships, promotes products and services, and deliver efficient operation. Duties in this role include overseeing daily branch opening/closing, customer service, transaction processing, and reconciliation tasks and activities. This role schedules, manages, and trains branch staff. Including sales management of bankers who sell products, and tellers referring customers. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. The Branch Manager is accountable for financial operational and customer satisfaction goals for the branch. They resolve escalated customer or operations issues. They will coordinate with other partners to promote products, represent the bank in the community, and schedule meetings to promote bank products and services. OBJECTIVES OF THIS ROLE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

• Associate or bachelor’s degree (B. A.) from four-year college or university in relevant area and/or 5 years related experience.
• 2 years of prior leadership experience
• ABA certifications for Personal Banker and Leadership
• Excellent interpersonal skills, collegial, approachable, and genuine
• Collaborative – team player
• Attention to Detail
• Acknowledges responsibility and can take decisive action when warranted.
• Results Oriented
• Empathetic leader with high emotional intelligence in dealing with peers and subordinates.
• Exceptional communication skills both written and oral along with good presentation skills
• Valid Driver’s License
• Notary Public
• Medallion Signature Guarantee Bonding (where applicable)
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

Responsibilities

• Manages the growth and profitability of a retail branch location.
• Develops team and coaches them to meet high standards of performance.
• Ensures completion of operational tasks, staying compliant with policy and procedure.
• Participates in community engagement events and customer acquisition strategies. Including Chamber, Bank at Work, Rotary, etc.
• Proactively sources and nourishes relationships to support sales goals.
• Adhering to duties as outline in branch supervisor role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees