Branch Manager

Flat Branch Bank•Columbia, MO

26d

About The Position

Flat Branch Bank is the only locally owned bank in Columbia, MO. We strive to make our customers feel at home by giving them the experience they cannot find anywhere else. We’re a community-focused bank that believes great banking starts with great relationships. Our team combines professionalism with genuine care, creating a welcoming environment where customers feel valued and supported. Culture matters here. We work collaboratively, lead with integrity, and take pride in delivering thoughtful, reliable service. Whether helping with everyday needs or important financial decisions, we focus on doing the right thing for our customers and our community.

Requirements

High school diploma or equivalent
Previous banking or financial services experience
Demonstrated leadership or supervisory experience
Strong customer service and communication skills
High level of integrity, discretion, and professionalism

Nice To Haves

Associate or bachelor’s degree
Previous branch management or assistant branch manager experience
Experience with consumer or small business banking
Knowledge of banking regulations and compliance standards

Responsibilities

Lead, coach, and develop branch staff to deliver exceptional customer service
Create a positive, collaborative, and accountable work environment
Participate in hiring, onboarding, scheduling, and performance evaluations
Addressing employee concerns promptly and professionally
Building relationships—not just managing transactions
Serve as a visible leader and point of contact for customers
Build and maintain strong customer relationships
Resolve customer issues, complaints, and escalations
Support deposit growth and referral of bank products and services
Promote the bank’s values and reputation in the community
Support staff during busy times to maintain service quality
Oversee daily branch operations, including teller and platform functions
Ensure compliance with all bank policies, procedures, and regulatory requirements
Maintain accurate cash controls, audits, and operational reporting
Ensure proper documentation, signage, and internal controls are in place
Maintain branch security, safety procedures, and incident reporting
Monitor branch performance metrics and staffing efficiency
Identify operational improvements and efficiencies
Ensure accuracy and accountability in all transactions
Represent the bank in community events, meetings, and partnerships
Support business development and community engagement initiatives
Maintain a professional, welcoming branch environment