Branch Manager

BOGOTA SAVINGS BANK • Point Pleasant Beach, NJ

2d

About The Position

The Branch Manager is responsible for the overall performance and day-to-day operations of the branch, including sales leadership, operational management, and staff oversight. This role ensures a high standard of customer service while driving the achievement of branch goals related to growth, efficiency, and compliance. The Branch Manager leads and develops branch staff, providing direction, coaching, and support to ensure strong individual and team performance. They oversee all aspects of branch operations, including service delivery, risk management, and regulatory compliance, while also serving as a key representative of the organization within the local community. The role plays an active part in business development, building, managing and strengthening customer relationships to support the continued success of the branch.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in finance, Accounting or Business Administration preferred
• 5+ years of experience in retail banking, or a customer-facing financial services environment
• Proven leadership experience with direct responsibility for managing staff performance, coaching, and driving team results
• Strong understanding of branch operations, policies, and regulatory requirements
• Demonstrated success in sales, customer relationship management, and business development
• Experience with community engagement, local outreach, or relationship-building within a market area
• Strong communication and interpersonal skills, with the ability to effectively engage customers, employees, and community partners
• Sound judgment and decision-making skills, particularly in handling customer and operational issues
• Ability to manage multiple priorities and drive performance in a fast-paced environment
• Familiarity with banking systems and standard office applications
• Knowledge of compliance requirements, including BSA, CIP, and OFAC, preferred

Responsibilities

• Oversee the daily operations and overall performance of the branch, ensuring adherence to policies, procedures, and regulatory requirements
• Lead, develop, and manage branch staff, including coaching, training, performance management, and succession planning
• Drive branch sales performance by promoting products and services, supporting relationship-building, and identifying opportunities for growth within the customer base and local community
• Ensure a consistently high level of customer service and resolve escalated customer concerns in a timely and professional manner
• Monitor branch activity to ensure efficient workflow, strong service delivery, and achievement of performance goals
• Review and approve transactions within established authority limits
• Ensure all branch security, control procedures, and compliance requirements (including BSA, CIP, and OFAC) are consistently followed
• Monitor customer activity and ensure proper documentation and regulatory reporting
• Prepare and review operational and performance reports, ensuring the branch operates within budget
• Communicate updates on policies, procedures, and products through regular staff meetings and ongoing team engagement
• Represent the bank within the local community, building relationships and supporting business development efforts
• Perform additional managerial and operational duties as needed

Benefits

• Health, Dental, Vision (85 - 90% Paid by the Employer Depending on Plan Selection)
• 401k w/ 3% Non elective contribution + up to an additional 6% Match
• AD&D, STD, LTD, GTL, Voluntary Life Insurance
• 13 Holidays, 15 Days of PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees