Branch Manager

Together Credit Union • Lake St. Louis, MO

1d • Onsite

About The Position

The Branch Manager leads the overall performance and day-to-day operations of the branch, with accountability for member experience, Team Member development, sales results, operational soundness, and risk management. This role sets clear expectations, develops Team Members, and ensures the branch operates safely, efficiently, and in alignment with Credit Union policies and regulatory requirements. The Branch Manager represents Together Credit Union in the community and brings our Core Values to life through a member-focused, Team Member-centered approach.

Requirements

• High school diploma or equivalent
• 5+ years of experience in a service-oriented environment (financial services, retail, hospitality, call center, or similar)
• 1+ year of direct leadership experience (supervisory) or 2+ years of indirect leadership experience

Nice To Haves

• 2+ years of direct leadership (supervisory) or 3+ years of indirect leadership experience

Responsibilities

• Leads the branch team to achieve or exceed branch performance goals by setting clear expectations and maintaining high standards of member service
• Evaluates branch performance, identifies trends or challenges, and adjusts strategies to improve results and profitability
• Oversees daily branch operations to ensure a safe, secure, and well-run environment aligned with Credit Union policies and regulatory requirements
• Coaches, develops, and supports Team Members to strengthen performance, build confidence, and meet individual and branch goals
• Partners with People Operations in the selection, hiring, onboarding, and development of branch Team Members
• Leads and reinforces effective, needs-based conversations with members to ensure products and services align with member goals
• Collaborates with cross-functional partners to support member growth, promotions, and branch initiatives
• Represents the Credit Union in the community by participating in events and building relationships that support brand awareness and local engagement
• Manages branch scheduling, reporting, audits, and required meetings to support operational consistency and risk awareness
• Develops and manages the branch budget, monitoring expenses and addressing variances as needed
• Maintains a working understanding of branch roles and steps in to support frontline needs during high-volume or staffing situations
• Upholds all applicable laws and regulations and proactively supports practices that protect the Credit Union from fraud and loss

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees