Branch Manager

Guardian Alarm Company of Michigan Jobs•Cincinnati, OH

21d

About The Position

General Purpose & Essential Duties: The Branch Manager is responsible for the overall sales, installation, service, retention, and escalations of collections for the Branch office they are assigned to. This individual will oversee the profitability and cost control measures of the Branch while aligning departmental goals with company objectives on a yearly basis. Collaborates with staff and department heads to set reasonable sales and/or operational goals Collaborates with Chief Operating Officer to set budget and performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with Branch staff; provides guidance and leadership to enable staff to meet these goals and objectives Identifies training needs and opportunities; collaborates with Corporate Engagement and Development Specialist to develop and implement a plan for meeting those needs Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff Participates in community activities to promote the organization and to build goodwill Collaborates with other Managers and marketing team members regarding advertising, marketing, and growth campaigns Creates and or implements programs to improve customer retention and reduce cancellations Assists with acquisition identification and reviews Assist in development of annual goals and budgets Oversee quality of installations and customer cut-ins, including the development of acceptable department policies and procedures to ensure delivery of quality customer satisfaction

Requirements

Excellent leadership and management skills
Excellent sales, customer service, and interpersonal skills
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to prioritize tasks, delegating when appropriate
Proficient with Microsoft Office Suite or related software
Bachelor’s Degree or equivalent industry work experience
Experience in sales or operations in a service-based industry
Management and leadership of large cross-functional teams experience required
Proven track record of growing and sustaining a team over an extended period of time

Responsibilities

Oversee sales, installation, service, retention, and escalations of collections
Oversee the profitability and cost control measures of the Branch
Align departmental goals with company objectives on a yearly basis
Collaborate with staff and department heads to set reasonable sales and/or operational goals
Collaborate with Chief Operating Officer to set budget and performance standards
Conduct regular staff meetings to ensure that goals and objectives are clearly communicated with Branch staff
Provide guidance and leadership to enable staff to meet these goals and objectives
Identify training needs and opportunities
Collaborate with Corporate Engagement and Development Specialist to develop and implement a plan for meeting those needs
Maintain and develop positive relationships with existing and prospective clients
Participate in community activities to promote the organization and to build goodwill
Collaborate with other Managers and marketing team members regarding advertising, marketing, and growth campaigns
Create and or implement programs to improve customer retention and reduce cancellations
Assist with acquisition identification and reviews
Assist in development of annual goals and budgets
Oversee quality of installations and customer cut-ins, including the development of acceptable department policies and procedures to ensure delivery of quality customer satisfaction