Branch Manager

COVENTRY LUMBER•Wareham, MA

About The Position

The Branch Manager plays a vital role in leading all aspects of store operations to ensure excellence in service, growth in sales, and efficient performance across departments. This position requires a strategic thinker who thrives in a fast-paced environment and who can motivate, train, and manage a high-performing team. Reporting directly to the owners and working collaboratively with the senior management team, the Branch Manager is responsible for all daily functions of the branch—ranging from staff development and customer satisfaction to inventory control, fleet management, and financial performance.

Requirements

Bachelor’s degree in Business Administration, Management, Accounting, or a related field (or equivalent experience).
Minimum of 2 years of management experience in retail, construction supply, or related industries.
Proven success in driving sales and leading high-performing teams.
Strong knowledge of the building materials industry, including inventory systems and merchandising principles.
Effective leadership and communication skills, with the ability to motivate and mentor a diverse team.
Financial acumen with experience managing budgets, expenses, and reporting.

Nice To Haves

Master’s degree in Business Administration or related field.
Experience with ERP or inventory management systems.
Familiarity with local market trends and customer buying patterns.
Bilingual or multilingual is a plus.

Responsibilities

Oversee the complete operations of the branch including sales, customer service, HR functions, inventory management, merchandising, facility maintenance, and fleet oversight.
Develop and implement effective business and sales strategies to meet or exceed performance goals.
Maintain high standards of customer service by creating a welcoming, knowledgeable, and professional store environment.
Analyze and respond to market trends, adjusting operations and inventory as needed to drive revenue growth and maximize profitability.
Recruit, hire, train, and mentor store management and staff; conduct performance evaluations and provide ongoing development opportunities.
Manage operating budgets, control expenses, and track financial performance to ensure fiscal responsibility.
Oversee maintenance and repairs of company facilities and fleet, ensuring safety and operational compliance.
Enforce company policies and ensure regulatory compliance across departments through audits, meetings, and regular walkthroughs.
Foster a culture of teamwork, safety, accountability, and continuous improvement among all employees.