Branch Manager (Richmond)
About The Position
With an "A" health rating and solid year-over-year growth, San Francisco Federal Credit Union's (SFFedCU) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along it highly successful growth trajectory, SFFedCU is seeking a Branch Manager for our Richmond Branch in San Francisco. The Branch Manager is responsible for leading the overall performance and profitability of a highly performing credit union branch. This role oversees all aspects of branch operations, sales, member service, staff development, and compliance. Operating with full P&L accountability, the Branch Manager ensures that the branch meets financial goals, delivers exceptional member experiences, and maintains operational excellence and adherence to regulatory standards.
Requirements
- Bachelor's degree in business administration, Finance, or a related field (or equivalent experience).
- Minimum of 3-5 years of experience in retail banking or credit union branch management, with progressive leadership responsibilities.
- Proven experience in sales leadership, operational oversight, and financial performance management.
- Strong knowledge of banking products, credit union services, regulatory compliance, and P&L analysis.
- Excellent interpersonal, leadership, and communication skills.
- Ability to motivate a team, manage change, and deliver results in a fast-paced environment.
Responsibilities
- Drive branch-level growth through proactive business development, relationship management, and community engagement.
- Develop and execute sales strategies to achieve deposit, loan, and membership growth targets.
- Monitor and manage sales performance metrics and implement action plans to improve results.
- Foster a culture of exceptional service and personalized member experiences.
- Resolve escalated member concerns promptly and professionally.
- Ensure all staff are trained in product knowledge, service standards, and cross-selling techniques.
- Oversee daily operations, ensuring adherence to credit union policies, procedures, and regulatory requirements.
- Maintain operational controls, audit readiness, and risk management practices.
- Supervise cash operations and ensure proper internal controls are in place.
- Lead, coach, and mentor a team of Universal Bankers.
- Set performance expectations and conduct regular evaluations, coaching sessions, and training initiatives.
- Promote a collaborative, accountable, and results-driven work environment.
- Manage the branch as a standalone profit-and-loss (P&L) unit.
- Analyze reports to monitor performance, identify trends, and recommend improvements.
- Control expenses, optimize operational efficiency, and maximize branch profitability.
Benefits
- The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan, profit sharing, competitive base, bi-annual bonuses, as well as tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Number of Employees
51-100 employees
