Branch Manager

Belco Community Credit Union•Carlisle, PA

2h•Onsite

About The Position

Responsible for leading and overseeing staff and the operation of the branch to meet or exceed organizational loan and deposit growth goals through cultivating and developing deeper member relationships. Oversees financial reporting, hiring, leading, training, and branch profitability figures. Main duties include leading employees, assisting, directing, and educating members on various delivery channels and providing and ensuring an excellent member experience.

Requirements

A High School Diploma and a two-years of similar or related experience, including time spent in preparatory roles.

Nice To Haves

Higher education with more than two-years experience in a sales, leadership role within a financial institution.
Well-versed in sales techniques and technology, knowledge and comfortability with all Office 365 products is perferred.

Responsibilities

Leads, coaches, supports, and empowers branch employees to ensure exceptional member experience.
Recruits, interviews, selects, and trains new branch employees.
Set and oversee performance standards that meet and exceed sales and service goals for the branch, monitor employee performance through observiation, monthly 1 on 1 employee meetings, mid-year performance reviews, completion of performance evaluations, and oversight of employee development plans.
Responsible for the day-to-day operation, service levels, and oversight of the branch.
In conjunction with the Regional Manager, creates and drives the branch business plan focused to growing the loans, shares, membership, and dollars under management of the branch.
Resolves escalated and/or complex member issues.
Assists, directs, and educates members on financial transactions, opening accounts, loans and maintenance of accounts and loans.
Responsible for completing, generating, and analyzing monthly reports, including goal tracking, volume, and statistical analysis of the branch.
Schedules branch employees to meet the needs of the business with the support from the Assistant Branch Manager.
Oversee the branch budget, focusing on expense monitoring and control and effectively forecasting and communicating future needs.
Able to work independently and as part of a team to create and deepen member and business member relationships within the local market of the branch.
Works to meet and exceed the credit union’s annual strategic goals and initiatives as determined by Executive leadership.
Abides by and ensures that staff abide by Belco’s policies, procedures, designated standards, and federal and state regulations and compliance mandates.
Represents the credit union to it’s members and the public in a courteous, professional, and confident manner at all times.
Embodies Belco’s mission, vision, behavioral expectations, and the Belco Life Brand.
All other duties as assigned by the Regional Managers.