Branch Manager

PNC•New Braunfels, TX

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Summerwood Branch, you will be based in Humble, TX. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Branch Manager manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development. This role executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values. The manager leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences. Through discovery conversations both proactive and reactive, the manager identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner. The role effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings. The manager regularly meets with internal business partners to communicate and review business results and pipeline management. They may drive business banking results primarily through business development, outside branch calling efforts and community involvement activities. The manager has a foundational understanding of balance sheet and income statement. They lead, coach and execute a proactive and differentiated client experience, coaching the team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. The role leads effective problem resolution, making banking easy for customers, and connects all of PNC, delivering a seamless customer experience in an omni channel environment. The manager also leads the employee experience, building a high performing team through the attraction, on-boarding, coaching and development of branch team members, making talent development a priority. They ensure employees achieve performance and activity expectations through effective and ongoing performance management and model PNC values by cultivating and supporting an inclusive workplace. Finally, the manager manages operational, human capital, reputational and business risk, exercising leadership, authority and sound decision making to mitigate sales practice risk and ensuring compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

Has foundational understanding of balance sheet and income statement.
A university / college degree, with 3+ years of industry-relevant experience.
2 years of previous managerial experience (for an operations or production environment position).
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors degree.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented

Responsibilities

Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development.
Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.
Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.
Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner.
Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings.
Regularly meets with internal business partners to communicate and review business results and pipeline management.
May drive business banking results primarily through business development, outside branch calling efforts and community involvement activities.
Leads, coaches and executes a proactive and differentiated client experience.
Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Leads effective problem resolution, making banking easy for customers.
Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
Leads the employee experience.
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Makes talent development a priority for all branch team members.
Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive workplace.
Manages operational, human capital, reputational and business risk.
Exercises leadership, authority and sound decision making to mitigate sales practice risk.
Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.