Branch Manager - Saukville

Kohler Credit Union•Saukville, WI

26d•$61,000 - $71,900

About The Position

Kohler Credit Union is looking for an enthusiastic, driven, and people-focused individual to join our team as a Full-Time Branch Manager at our Saukville Branch! This is more than just a job-it's an opportunity to lead a team, strengthen community relationships, and make a meaningful impact every day. This position offers a competitive salary of $61,000-$71,900 along with a comprehensive benefits package that includes medical, dental, and vision coverage, retirement options, generous paid time off, tuition reimbursement, professional growth opportunities, and more. If you're passionate about building relationships, empowering others, and contributing to something greater than yourself, we'd love to hear from you. At Kohler Credit Union, we are committed to making a difference in the lives of our members and the communities we serve. We are seeking a Branch Manager who embodies our Mission, Vision, and Values and can lead a team to deliver exceptional service while driving branch success at our Saukville location.

Requirements

Bachelor's degree in business, finance, or a related field preferred-or equivalent experience.
4+ years in financial services or customer service, with at least 1 year in a leadership role.
Strong leadership, communication, and interpersonal skills.
Proven ability to meet goals and drive results.
Familiarity with credit union products, services, and daily branch operations

Responsibilities

Lead, coach, and develop branch staff to maximize performance, support career growth, and achieve organizational goals. Address performance issues promptly and constructively.
Oversee daily branch operations, ensuring compliance with internal policies, procedures, and regulatory requirements.
Set and uphold high standards of member service, guiding the team to consistently exceed expectations.
Manage branch cash flow, including vault operations and ATM replenishment, to maintain financial accuracy and efficiency.
Identify opportunities to streamline processes and improve operational efficiency.
Handle escalated member concerns professionally, ensuring timely resolution.
Develop strategies to increase member satisfaction, engagement, and loyalty.
Drive branch performance in member acquisition, product penetration, and cross-selling.
Conduct periodic audits and operational reviews to maintain integrity, compliance, and security.
Protect confidential member information and uphold the highest security standards.