Branch Manager - South Bay

ABM US•San Francisco, CA

11h•$101,920 - $145,600

About The Position

Are you a passionate leader with a talent for building successful teams and driving business growth? This is your chance to lead the charge as Branch Manager leading facilities services operations (custodial, facilities maintenance) to businesses located in the South Bay region of Northern California. In this role, you'll wear many hats and be the mastermind behind: Growth: Grow the branch through collaborating with the sales and operations team to secure new customers and specialty work. Financial Acumen: Oversee financials, budgets, and profitability, ensuring the company's financial health. Team Leadership: Build and empower a high-performing team, fostering a collaborative and results-oriented environment. Customer Engagement: Establish and nurture a high-level of customer focused engagement and connections by delivering exceptional services and being the trusted advisor. We are searching for a dynamic people leader with experience driving a large book of business in the janitorial or commercial property management industries. The Branch Manager is responsible for the growth, operational and financial success of their region. They will lead a diverse team, provide support, direction and coaching to site managers, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage, and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members. You'll be the ideal candidate if you have: Strong customer focused orientation, have a passion for helping others be successful and desire to be an effective partner with local operations teams, the national teams and clients to drive win-win solutions. Must have an eye for details and push for exceptional performance.

Requirements

Strong P&L experience in a multi discipline facility services environment.
Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)
Bachelor’s degree preferred or equivalent military experience
Minimum of 7 - 10 years of management experience in related industries
Minimum of 7 -10 years in janitorial, facility services or building management (multi-site locations preferred)
Approx 50% travel and able to travel by car to sites within branch
Extended travel outside of branch (10%)
Excellent organizational skills and attention to detail
Proficient in Microsoft Office
Must have working knowledge of OSHA safety standards and regulations
Must maintain a valid State issued driver’s license

Nice To Haves

Experience in commercial office buildings, warehouses, distribution centers, manufacturing and facility engineering environments is a plus
Previous custodial experience desired

Responsibilities

Be responsible for the delivery and execution of all contracted services within the region
Build long-term sustainable partnerships with the client at each location
Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with clients
Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)
Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
Review financial performance regularly to forecast spend and course correct when necessary
Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives
Prepare and develop financial and operational reports weekly and monthly
Work closely with site managers to develop their operational knowledge and management capabilities
Develop site specific performance standards and ensure portfolio wide standards are being met
Proactively create consistent and effective operational processes and see them through to implementation
Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues
Drive and promote a strong safety culture; reinforce ABM and client safety programs
Ensure each site is conducting formal quality checks and inspections according to plan
Continuously monitor the overall performance of each site and make appropriate changes to improve performance
Up-sell additional services and jobs above and beyond contractual agreements
Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)
Understand and comply with ABM policies and procedures
Grow the branch by direct selling to new and existing clients, and partnering with sales team.
Represent ABM through being active in related industry groups (i.e. BOMA, IFMA) and related events.