Branch Manager

VORTEX INDUSTRIES, LLC•Ashland, VA

10d

About The Position

Vortex Industries is seeking a Branch Manager for the Richmond, VA, Service Center. The key goal of the Branch Manager will be to provide oversight of business operations and leadership guidance to the Service Center. Vortex Industries is seeking a Branch Manager to actively lead an installation and service business while ensuring a continued focus on exceptional Customer Service and maintaining a great place to work for our employees. This leader will report to a Regional Director at Vortex.

Requirements

Minimum of ten (10) years’ experience of door industry experience and a minimum of five (5) years’ of managing operations with P&L oversite.
Knowledge of budgeting processes and performance reporting.
Excellent leadership and communication skills.
Must be a self-starter who is detail-oriented and well-organized.
Experience in outside sales and in-person customer business development.
Proven people development and conflict resolution skills.
Possess an ability for technical applications, mechanically inclined, and problem solving.
Ability to quickly and accurately assess and address complex problems using creative approaches.
Demonstrated strategic thinking skills that portray the ability to conceptualize business requirements in a proactive manner.
Experience conducting meetings with exempt and non-exempt personnel and experience hiring, training, developing and conducting annual performance reviews.
Clear understanding and adherence to ethical principles, company values, code of conduct and policies.
Able to work in a fiscally conservative organization which can require flexibility and diversity of responsibilities.
Travel: As necessary to job sites and company meetings

Responsibilities

Manage a Service Center ensuring and maintaining direct, productive, and positive relationships between management and employees
Deliver a profitable operation through managing the operations, staffing, and expenses of the Service Center
Develop and implement continuous improvement initiatives that reduce cost of operations and improve service level, productivity, and quality
Drive operational excellence and best practices to improve quality, service, cost & safety
Sets a tone of excellence for customer satisfaction at every stage of service
Maintains a high level of quality and timely service to customers for maximum retention
Manage ongoing relationships with key partners and customers
Manage team to achieve Service Center goals by allocating workload and effectively managing resources
Responsible for hiring, developing and retaining employees to include the highest quality individuals to support continuous improvement
Support the personal and professional development of employees through performance objectives and coaching
Sets expectations for all SC team members and balances accountability with honest feedback and recognition
Possess a complete understanding of the full job responsibilities of every position within the Service Center
Provide strategic leadership and foster collaboration across the Service Center
Supports Company’s objectives and procedures and ensures documentation is submitted on time
Leads a culture of safety through awareness, training, and accountability
Ensure all federal and state safety, regulatory, and compliance measures are met
Oversee, implement, and maintain compliance with company and OSHA guidelines to create and maintain a safe working environment for all employees
Share best practices with colleagues to drive productivity improvements and realize cost reductions
Represent Vortex in a professional and responsible manner when communicating with others both inside and outside the company
Other duties as assigned