Branch Manager

PNC•Palm Desert, CA

1d•Onsite

About The Position

At PNC, the Branch Manager role is a key position within the Retail organization, based in Palm Desert, CA. This role is crucial for delivering an excellent customer experience and fostering an inclusive workplace. PNC operates as an in-office company, promoting a collaborative and supportive culture. The Branch Manager is responsible for driving all aspects of branch performance through effective planning and execution. This includes generating revenue and enhancing customer loyalty through consultative client interactions and financial well-being solutions. The manager is expected to create a differentiated, easy-to-use banking experience across all channels and to lead and influence various eco-system partners. A significant part of the role involves accountability for risk management and compliance in a complex business environment. Furthermore, the Branch Manager is tasked with building and developing a high-performing team by attracting, onboarding, coaching, and developing branch team members. The position also involves leading and executing sales processes to meet targets, growing branch revenue through consumer and business household acquisition, and driving business banking results through community involvement. The manager coaches the team on consultative selling, ensures a differentiated client experience, and facilitates technology-enabled interactions. They are also responsible for the overall employee experience, talent development, performance management, and modeling PNC values. The role requires managing operational, human capital, reputational, and business risks, exercising sound decision-making to mitigate sales practice risk, and ensuring compliance with regulatory guidelines and internal policies.

Requirements

5+ years of related experience.
At least 2 years of previous supervisory experience.
Foundational understanding of balance sheet and income statement.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish preferred.
Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Delegation
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management

Responsibilities

Manage priorities through planning and execution to drive all aspects of branch performance.
Drive revenue and customer loyalty through consultative interactions with clients, offering solutions for financial well-being.
Create a differentiated customer experience, making banking easy in an omni channel environment.
Lead and influence the agenda of a broad range of eco-system partners.
Be accountable for risk management and compliance in a complex business environment.
Build a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Lead, plan and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
Effectively lead eco-system partnerships.
Drive business banking results primarily through business development and community involvement activities.
Coach to consultative selling to drive results and enable customer financial well-being.
Lead, coach and ensure the delivery of a differentiated client experience.
Coach team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation.
Lead effective problem resolution, making banking easy for customers.
Connect all of PNC, delivering a seamless customer experience in an omni channel environment.
Drive the employee experience.
Acquire and retain talent through effective onboarding, coaching and development.
Make talent development a priority for all branch team members.
Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
Model PNC values by cultivating and supporting an inclusive workplace.
Manage operational, human capital, reputational and business risk.
Exercise leadership, authority and sound decision making to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
Be Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Manage Risk: Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Include Intentionally: Cultivate diverse teams and inclusive workplaces to expand thinking.
Live the Values: Role model PNC values with transparency and courage.
Enable Change: Take action to drive change and innovation that will transform the business.
Achieve Results: Take personal ownership to deliver results, empower and trust others in decision making.
Develop the Best: Raise the bar with every talent decision and guide the achievement of all employees and customers.

Benefits

Comprehensive range of benefits to help meet your needs now and in the future.
Medical/prescription drug coverage (with a Health Savings Account feature).
Dental and vision options.
Employee and spouse/child life insurance.
Short and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs fully paid.
A robust wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
Between 15 to 25 vacation days each year, depending on career level; and years of service.