Branch Manager

Mid American Credit Union•Wichita, KS

About The Position

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem-solving skills. Are you ready to be a part of a team that provides outstanding service each and every day? At Mid American Credit Union, branch managers are responsible for directing and administering the operational efforts of a branch, while ensuring established policies and procedures are followed. The branch manager oversees provisions of a full range of services to members and prospective members. They are responsible for training, directing and supervising branch staff consisting of multiple direct reports. Branch managers are accountable for maximizing revenues, sales, member satisfaction, and minimizing operation losses, as well as deepening existing relationships. Responsible for successful implementation of promotional campaigns and product initiatives at the branch level. Ensures members are promptly and professionally served.

Requirements

Excellent leadership, interpersonal, customer service and strong organizational skills with a high level of accuracy.
Must be team oriented and possess a positive attitude while working well with others.
Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
Education – A high school diploma or GED required.
Experience – Two to five years of similar or related experience, including time spent in preparatory positions.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or high confidential nature is a normal part of the day-to-day experience.
Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Responsibilities

Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service.
Hire, coach, and lead direct reports to maximize productivity, efficiency, and help them reach their full potential, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organization mission, values, policies and work rules.
Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
Individual will possess good verbal and nonverbal communication skills while assisting members.
Ensure member requests and questions are promptly resolved.
Handles member complaints.
Counsel members regarding their financial needs and services requested.
Troubleshoot and resolve internal and external inquires.
Demonstrate the ability to demonstrate critical thinking while handling complex transactions and situations.
Demonstrate an understanding of products and willingness to educate our member about them.
Meet the needs of the member and make them a priority.
Maintain a positive attitude and engages members when they interact with them.
Works with branch personnel to improve cross-selling, balancing skills and to provide updates on policy and procedures change.
Act as a loan officer, processing and approving member loans within established policies and limits.
Ensure personnel are well trained in all phases of their respective jobs.
Complete orientation of new employees in overall branch procedures
Actively participates in cross-training personnel and assures staff is kept abreast of all products and services.
Responsible for maintaining office building, grounds, equipment and fixtures of the branch.
Prepare month-end management reports which apprise executive management of the status of branch activities.
Ensure all branch transactions are balanced at the close of each day.
Oversees individual accountability for the handling of cash and assists in resolving balancing issues.
Ensure branch security, opens and closes branch in accordance with set hours.
Point of contact for after hour security needs.
Responsible for developing relationships within the community.
Ability to multi task while maintaining a high level of efficiency.
Committed to being part of the Mid American team!
Show commitment to learning and growth.
Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members.
Be able to work individually as well as with a team.
Embrace change and be able to think of new ideas to assist out members.
Demonstrate financial responsibility and professionalism.