Branch Manager - NLA (Payday Loans)

PH Financial Services•Shreveport, LA

14d

About The Position

As a Manager, you would have a hands-on role in dealing with customers, responsible for completing tasks associated with the branch's daily operations and will be the primary point of contact for all office operations. You will lead your team to help meet all performance goals and metrics for the branch as defined by upper management. To do so, this position requires being able to help motivate others, excellent customer service skills (both over the phone and in person), paying attention to details and a passion for sales. This position is responsible to help develop, assist, and participate in all marketing and collection efforts as well as handle employee and/or client dispute resolutions. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. You will be responsible for proper staffing and scheduling based on the needs of the business. You'll also be required to help train and develop your store branch employees. Communication to your area supervisor will be instrumental in the success of you and your store, as well as articulating to them on the development of your staff. You'll be asked how your store is performing in comparison to the budget and provide any insight on how to improve the business. After training, you will be expected to recommend and sell our financial products and other services to customers. You should have excellent communication skills to build strong relationships with not only our current customers, but also our potential ones. You will also help aid in executing marketing efforts within the local community to help generate sales and customer growth. While growth is always important, so is collecting and lending in a responsible way. You'll be required to adhere to the Company's policies, procedures and all applicable federal and state regulations. You'll need to have the capabilities to maintain accurate cash controls and ensure company security procedures are executed. You must enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation. Perform and document collection calls and any other approved collection activities. You'll also be responsible to ensure your staff is lending and collecting in a responsible manner that adheres to the Company's policies. This position requires standing for long periods of time, lifting and carrying up to 20 lbs. Work may be performed indoors or outdoors as needed. Ability to operate a computer and point of sale system, calculator, copy machine and utilize employers filing system. You will also be responsible for maintaining a clean and welcoming customer environment, which includes vacuuming, dusting, cleaning bathrooms and windows with provided cleaning supplies.

Requirements

High School diploma or equivalent
Previous experience in banking/financial industry, food and hospitality, or sales preferred
Eager to learn
This position requires standing for long periods of time, lifting and carrying up to 20 lbs.
Ability to operate a computer and point of sale system, calculator, copy machine and utilize employers filing system.

Nice To Haves

Previous experience in banking/financial industry, food and hospitality, or sales preferred

Responsibilities

Dealing with customers
Completing tasks associated with the branch's daily operations
Being the primary point of contact for all office operations
Leading your team to help meet all performance goals and metrics for the branch as defined by upper management
Motivating others
Providing excellent customer service skills (both over the phone and in person)
Paying attention to details
Having a passion for sales
Developing, assisting, and participating in all marketing and collection efforts
Handling employee and/or client dispute resolutions
Proper staffing and scheduling based on the needs of the business
Training and developing your store branch employees
Communicating to your area supervisor
Recommending and sell our financial products and other services to customers
Executing marketing efforts within the local community to help generate sales and customer growth
Collecting and lending in a responsible way
Maintaining accurate cash controls and ensure company security procedures are executed
Entering customer and transaction information accurately into the point of sales system
Creating and maintaining accurate customer files with all required documentation
Performing and documenting collection calls and any other approved collection activities
Ensuring your staff is lending and collecting in a responsible manner that adheres to the Company's policies
Maintaining a clean and welcoming customer environment, which includes vacuuming, dusting, cleaning bathrooms and windows with provided cleaning supplies.

Benefits

Employee Recognition Programs: Every month we recognize top performers across the company and call them out with special recognition and rewards in key areas of performance!
Top Sales Rewards
Top Growth Rewards
Top Compliance & Audit Rewards
Top Praise and Review Rewards
Bravo Awards for Above & Beyond Service
Top Collections Rewards
Free Lunch Rewards
Monthly Bonus Programs: All Full-time employees, at our stores have the ability to earn a monthly bonus!
Paid Time Off (PTO): 5 PTO days your first year of employment, you can start using accrued hours after 90 days
PTO day for your Birthday
10 Paid Holidays per year
This is 16 days off your first year!
18 PTO days after 5 years of service!
Optional Benefits with a Company Contribution
Medical, Employer & Employee Paid
Dental, Employer & Employee Paid
Vision, Employer & Employee Paid
Long Term Disability Employer Paid
Life / AD&D Insurance Employer Paid up to $15K
401K, 3% Employer Contribution & Optional Employee Contribution
Optional Employee Paid Benefit Offers
Additional Voluntary Life Insurance Employee Paid up to 100K in additional employee coverage
Additional LT Disability Insurance Employee Paid
Flexible Spending Account Employee Paid
Short Term Disability, Hospital, Accident, & Critical Illness Plans offered by Aflac 100% Employee covered
Employee may also look forward to also receiving the following:
Performance Based Annual Reviews and Merit Increase eligibility
Company sponsored events (Shrimp boils, Sporting events, Holiday gatherings)
Mileage reimbursements for work travel.
Access Perks- exclusive membership to daily discounts (travel, restaurants etc.)