Branch Manager

MalaceHR•Wilmington, NC

12d

About The Position

MalaceHR is seeking an experienced and driven Branch Manager to lead daily operations and support field teams within a fast-paced HVAC and refrigeration service environment. This role is responsible for overseeing administrative functions, managing technicians and dispatch coordination, and ensuring exceptional customer service while driving operational efficiency and profitability. The Branch Manager serves as a key leader and representative of the organization, working closely with customers, vendors, and internal teams to ensure seamless service delivery and successful project execution.

Requirements

5+ years of recent HVAC and/or refrigeration service experience
3+ years of service management experience required
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems
Valid driver’s license
Strong business acumen, including experience with job costing and profit margins
Excellent problem-solving and conflict resolution skills
Highly organized with strong attention to detail and ability to multitask
Ability to develop and implement process improvements
Strong communication skills with the ability to work across all levels of the organization
Ability to read and interpret technical and safety documents
Willingness to work flexible hours, including nights, weekends, and holidays as needed
Understanding of and compliance with all company policies and applicable laws

Nice To Haves

Technical training or associate degree preferred

Responsibilities

Maintain communication with vendors and manufacturers regarding warranty issues, recalls, and product concerns
Oversee service vehicles to ensure proper maintenance and inventory levels
Monitor departmental performance to ensure profitability and goal attainment
Review work orders and invoices for accuracy
Prepare and deliver customer quotes in a timely manner
Interview, hire, and evaluate technicians to meet service demands
Schedule technicians based on workload, skill level, and customer expectations
Review technician performance, workmanship, and adherence to safety standards
Ensure compliance with all safety regulations and company policies
Conduct performance evaluations and establish improvement plans
Coordinate closely with dispatch to optimize scheduling and workforce efficiency
Communicate daily updates on job progress, labor hours, and material usage
Perform additional duties as assigned