Branch Manager

KEMBA Financial Credit Union•Grove City, OH

13h

About The Position

The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact sales and leadership position requires the ability to deal effectively with members and associates in person, by telephone and in writing along with the ability to work in a fast-paced and results-driven environment.

Requirements

Undergraduate degree in Business or Finance or related education and experience
Three to five years of managerial experience
One to two years in a sales environment
Strong organizational skills
Professional demeanor
Effective communication skills

Nice To Haves

Previous experience in a branch management or assistant branch management capacity
Teller and account assistance experience

Responsibilities

Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership
Assist members with any service or sales related activities to ensure they enhance the financial lives of the members they serve
Lead, motivate, coach, and develop the sales staff
Provide consistent and ongoing support to the sales staff
Monitor sales activity of the Credit Union and administer sales incentive programs
Maintain and improve the quality of the Credit Unions financial products and services
Maintain employee time records and report any missed work, cash discrepancies or scheduled days off
Ensure that security procedures are followed
Develop a working knowledge of the Credit Unions data processing system
Oversee the branch facility
Develop thorough knowledge of lending and financial services
Register with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA
Assist in other areas as directed by Credit Union management
Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes
Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Respond appropriately to criticism from a supervisor
Cultivate and foster community and outside business relationships to grow and maintain current book of business.
Manage and lead the branchs Select Employee Group (SEG) program by working closely with the companies that consider KEMBA their credit union