Branch Manager

Windsor America•Cypress, TX

21d

About The Position

Jacob's Overhead Door, a subsidiary of Windsor America, is a trusted leader in residential and commercial overhead door installation and service. We are looking for a driven, hands-on Branch Manager to take full ownership of one of our locations and run it like it is their own business. If you are proactive, operationally sharp, and energized by leading teams and solving problems before they arise, this is your opportunity to step into a true leadership role with autonomy and impact. As Branch Manager, you'll have full ownership of your branch's day-to-day success. That means keeping installs running on time, your team performing at their best, customers walking away happy, and the numbers heading in the right direction. You will serve as the connection between the field and corporate, ensuring everything runs efficiently, safely, and profitably.

Requirements

Minimum 3 years of experience in operations management, sales, or a related leadership role
Proven ability to lead, motivate, and hold a team accountable to performance standards
Strong organizational skills with the ability to manage multiple priorities in a fast paced environment
Proactive problem solver who anticipates issues and takes initiative to resolve them
Excellent communication skills with the ability to interact professionally with customers, employees, and corporate leadership
Comfortable working with data, tracking performance metrics, and making operational decisions
Proficient in Microsoft Office including Word, Excel, and Outlook, with the ability to quickly learn new systems

Nice To Haves

Experience in construction, garage doors, or related trades
Experience managing field crews, installers, or service technicians
Familiarity with scheduling, routing, and coordinating field operations
Background working with building materials, hardware, or home improvement products
Experience with inventory management, purchasing, or warehouse operations
Understanding of job site workflow and customer interactions in residential or commercial settings

Responsibilities

Develop and execute daily routing strategies to ensure on time installations and efficient workflow
Oversee all branch operations including scheduling, dispatching, and warehouse coordination
Maintain accurate inventory levels, place timely material orders, and coordinate regular inventory counts
Communicate material shortages and purchasing needs with the Purchasing Manager
Supervise material check in, dispatching, and field returns to ensure accountability and accuracy
Recruit, train, and develop staff while maintaining appropriate staffing levels
Hold team members accountable to performance, safety, and service standards
Resolve customer service issues promptly and professionally
Communicate schedule updates and service changes clearly to customers and field teams
Track unscheduled orders and proactively communicate any delays or deviations
Monitor branch sales performance, operational metrics, and financial data
Report performance insights and operational updates to corporate leadership
Escalate personnel matters to Human Resources and vendor or material issues to the Service Manager
Provide field support when needed and stay closely connected to day to day operations
Enforce company policies and procedures across all aspects of branch operations