Branch Manager - Research Park

Canyon View Credit Union•Salt Lake City, UT

7h•$60,000 - $96,000

About The Position

The person in this position will manage the production and operations of a Branch. Their daily duties include production, supervision, and leadership of all employees, as well as the daily transactional coaching of those employees, assisting members, and completing the daily tasks of and accomplishing the goals of the Branch. Also, every employee is responsible for fulfilling our Mission Statement: To improve the financial well-being of our members, while providing world class service.

Requirements

Two to four years of similar or related experience in branch Banking/Credit Union operations.
Minimum of a two-year college degree or completion of a specialized course of study. Tradeoffs may be considered for relevant working experience.
Must be sales and team oriented.
Good working knowledge of accounting practices and principles.
Excellent communication and interpersonal skills.
Proficient with standard office business machinery and software. Including working knowledge of Microsoft Word/Excel/Outlook

Responsibilities

Oversees production of deposits, lending, and new members.
Ensure an elevated level of member service is achieved and maintained.
Monitors all branch activities to ensure compliance with established Credit Union policies and procedures.
Generates external business through relationship building calls and discusses opportunities to improve members’ financial well-being. This also includes weekly visits to local businesses with a goal to build relationships with those businesses.
Ensures all daily branch operational tasks are completed.
Responsible for risk management and maintains security within the branch.
Meet performance standards and goals as set by the credit union. (To be effective, employees must be able to perform each job duty successfully and maintain a Making the Difference Index (MDI) of 90 or higher.)
Develops and maintains new and existing member relationships.
Hires, trains, develops, motivates, coaches and disciplines the branch team; administers performance evaluations and recommend appropriate actions.
Assures employees are knowledgeable in their job, positively engaged with members, and help members feel valued.
Coaches and models behaviors to build rapport, identify needs, recommend products, secure relationships, and build total commitment with members.
Build a strong and effective team through consistent sales and team meetings along with one-on-one discissions.
Maintains communications with MAM, prepares and submits reports timely and attends scheduled meetings.
Seeks tabling and presentation opportunities to spread the word of Credit Union benefits, and to increase new member acquisition.
Represents the Credit Union in a positive and professional manner while attending all public, community, and tabling events.
Maintains a contact list of business of high value members assigned to Branch location.
Supports the Centralized Lending department, by providing the documentation needed for loan applications, and by assisting with the closing of loans.
Understands the Bank Secrecy Act and how it is applied.