Branch Manager

PNC Bank•Muskego, WI

23h•Onsite

About The Position

At PNC, the Branch Manager leads all aspects of branch performance, driving revenue and customer loyalty through consultative client interactions and solutions that promote financial well-being. The role focuses on creating a differentiated customer experience in an omni-channel environment and collaborating with various eco-system partners. The manager is accountable for risk management and compliance, and for building a high-performing team through attraction, onboarding, coaching, and development of branch members. The position is based in Muskego, WI, within PNC's retail branch organization, and operates in an in-office, collaborative environment. PNC does not provide sponsorship for employment visas or participate in STEM OPT for this role.

Requirements

Foundational understanding of balance sheet and income statement.
Typically requires 3+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.

Responsibilities

Leading all aspects of branch performance.
Driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
Creating a differentiated customer experience, making banking easy in an omni channel environment.
Collaborating with a broad range of eco-system partners.
Accountable for risk management and compliance.
Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Utilizing a branded sales process to achieve sales targets and customer loyalty.
Growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
Driving business banking results primarily through business development and community involvement activities.
Coaching to consultative selling to drive results and enable customer financial well-being.
Managing and coaching to the delivery of a differentiated client experience.
Coaching team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Leading effective problem resolution, making banking easy for customers.
Connecting all of PNC, delivering a seamless customer experience in an omni channel environment.
Driving the employee experience.
Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
Making talent development a priority for all branch team members.
Ensuring employees achieve performance and activity expectations through effective and ongoing performance management.
Modeling PNC values by cultivating and supporting an inclusive workplace.
Managing operational, human capital, reputational and business risk.
Exercising leadership, authority and sound decision making to mitigate sales practice risk.
Ensuring compliance with regulatory guidelines and adherence to established policies and procedures.