Branch Manager

ImageFIRST Healthcare Laundry Specialists•Smithfield, RI

6d•$85,000 - $95,000

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: https://www.imagefirst.com/company/ The Branch Manager is responsible for the growth and profitability of the market. This position is responsible for management of overall branch operations

Requirements

Minimum of 3 years' of operations or service management experience required
Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
High school diploma or equivalent with strong business experience require; Bachelor's degree with experience preferred
Sales experience is strongly preferred
Financial acumen / P&L experience preferred

Nice To Haves

Organized with minimum supervision required
Planning: Ability to perform short and long range planning
Self -starter with entrepreneur approach to business
Leadership: A demonstrated ability to lead people and get results through others
Excellent interpersonal and communications skills
Quality orientation
Computer proficient
Relocatable for promotion to larger market or increased responsibility
Ability to grow with / scale with the business
Contract negotiation experience
Proven track record of business results
Customer Service experience / skillset

Responsibilities

Operations, Associate (employee) engagement, staffing, order fulfillment, safety, quality, service, sales, and customer retention, experience and satisfaction
Hire, train, develop, motivate staff and optimize efficiency
Provide leadership for Associates (employee) relations through effective communications, coaching, training and development
Provide leadership for problem resolution to facilitate improvements and improved working relationships
Build a team that consistently delivers the ImageFIRST service strategy
Ensure customer satisfaction and loyalty
Meet financial management objectives
Actively participate in Strategic Planning
Develop local sales and marketing approach and work with the Sales team to drive new business efforts
Ensure compliance with quality, OSHA, safety, company policies and procedures
Responsible for customer negotiation and retention efforts
Determine appropriate operations staffing levels
Ensure compliance to company policies and procedures
Ability to perform problem solving and conflict management
Promote safety of overall operations
Lead by example
Develop sales leads and referrals from existing customers
Grow existing customers profitably
Develop a great local culture by instilling the ImageFIRST Operating principles and execution strategy