Branch Manager

Central Power Systems & Services•Corpus Christi, TX

About The Position

Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Branch Manager to help support that mission. JOB SUMMARY The Branch Manager is responsible for the overall direction and profitability of their branch facility. This includes the Parts and Service Department programs and services provided by our company. This position reports to the General Manager. The Branch Manager directs their facility to assure customer satisfaction via quality, schedule and product performance while achieving corporate sales targets and the promotion of overall business growth in their region. Compensation for this position includes a profit-sharing plan based on branch performance.

Requirements

An undergraduate degree (preferably in business or in a related subject) or
A minimum of five (5) years of experience in management in the field of heavy equipment/diesel mechanical repairs
Strong organizational skills
Strong mechanical skills
Excellent customer relations skills
Excellent verbal and written communications skills
Working knowledge of Microsoft Office Suite
Commitment to maintaining a safe and productive working environment
A good working knowledge of equipment operations and mechanical functions
Strong diagnostic skills
Solid shop floor management knowledge
Leadership skills in a specialized repair environment
A solid understanding of pricing principles and discounting effects
Working knowledge of shop layout and industrial engineering principles
Valid Driver’s License
Ability to ensure that Service Technicians consistently repair components and equipment in line with dealer, manufacturer and flat-rate time standards

Responsibilities

Plan, develop and implement strategy for the branch operations and development to meet agreed organizational performance plans within allocated budgets and timeframes, including, but not limited to:
Oversee Retail Operations in accordance with guidelines of our partners
Grow service business in the shop and the field
Increase generator and equipment sales and rentals for the Branch
Understand financial statements and make necessary corrections based on results.
Attend, actively participate in and pass additional training courses/seminars as required by management
Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timeframes
Manage and develop direct reporting staff
Manage and control departmental expenditures within allocated budgets
Interface with other functional/departmental managers to understand all necessary aspects and needs of service/operational development
Maintain awareness and knowledge of contemporary operational development theory and methods and implement them within the branch facility
Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care
Responsible for enforcing, reinforcing and implementing company policies, goals and objectives.
Develop and review data on activities, costs, operations, etc., and ensure that progress is made toward reaching stated goals and objectives
May serve as member of management committees on special studies
Responsible for the reporting of customer information to management regarding the product and dealer service experienced by customers
Ensure that the appearance of the facility and field service trucks portray a professional image
Ensure that quarterly safety and building maintenance meetings are held and that safety is of the utmost importance
Maintain regular contact with customers and look for new opportunities
Monitor activities to ensure compliance with all local, state and federal laws