Branch Manager - Battle Creek

American 1 Credit Union•Battle Creek, MI

7d•Onsite

About The Position

The Branch Manager is responsible for quality member experiences within their designated branch. They oversee day to day operations in their branch including hiring and retention strategy, employee development, lending and product sales coaching, member growth and expense control. The Branch Manager is dedicated to working with the entire management team to create and sustain a culture that is filled with people who are Focused, Engaged, Trustworthy, Humbly Confident and driven to Achieve. The Branch Manager works collaboratively to assure that our team is optimally engaged and fulfilled in their work and, as a result, the member experience is superior, and goals are achieved.

Requirements

A minimum education of high school diploma or GED.
2 years previous management experience required

Nice To Haves

Bachelor’s degree preferred
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information

Responsibilities

Lead, Manage and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive and non-accountable people choose to leave. Effectively uses people analyzer to find right people, right seats.
Team Collaboration: Collaborate with the District Manager in all discussions relevant to the American 1 culture, branch operation processes and overall member experience. Participates in executing strategy for credit union’s short- and long-term goals and objectives and communicates such goals and objectives to their team.
Focus on Purpose/Mission: Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking.
Accountability Measurement and Coaching: Conducts regular observation and monitors accountability to sales program and works on improvement coaching plans for the branch team. Monitors branch benchmark goals for membership, lending and product growth and coaches for success and reports to District Manager.
Employee Recruitment and Retention: Ensures that their branch is staffed with team members that are engaged and fulfilled in their work, properly trained and receiving regular feedback on performance.
Diversity, Equity, and Inclusion: Committed to building and supporting a culture that is inclusive for all.
Branch Expense Control: Committed to controlling branch expenses through appropriate staffing and minimal turnover, member fee refunds, operational expenses, branch closings and more. Oversees branch scheduling to ensure appropriate coverage at peak times.
Core Process, Policy and Procedure Review and Recommendations: Responsible for following and coaching to all core processes, policies, and procedures. Assures team is following all processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements
Community Advocate: Serves as a representative of the credit union and is actively visible in the community in which the branch is located. Works with Community Partnerships to develop partnerships with local dealerships, companies and schools.