Branch Manager- Charleston

Myrtle Beach•Charleston, SC

10d

About The Position

Senior Helpers is seeking an experienced, compassionate, and results-driven Branch Manager to lead daily operations, client services, and team performance within our Charleston territory. This leadership role is ideal for someone who is passionate about senior care, operational excellence, and working collaboratively to build strong teams while ensuring exceptional client outcomes. About Senior Helpers Senior Helpers is a nationally recognized home care agency dedicated to improving the quality of life for seniors and their families. We are proud to be a Great Place to Work and are deeply committed to compassionate, relationship-based care. Position Overview The Branch Manager has overall responsibility for branch operations, client experience, caregiver performance, and business growth. This role works in collaboration with leadership and recruiting teams to ensure high-quality hiring, on boarding, and retention while maintaining excellent service delivery.

Requirements

Bachelor’s degree preferred (or equivalent relevant experience)
Minimum 3–5 years of leadership or management experience in home care, healthcare, or a related field
Strong operational, organizational, and people-management skills
Excellent communication and relationship-building abilities
Experience with scheduling, staffing, and client service management
Valid driver’s license and ability to travel locally as needed

Nice To Haves

Nursing license (RN or LPN) is a plus

Responsibilities

Lead day-to-day branch operations ensuring alignment with Senior Helpers standards and policies
Drive revenue growth, client retention, and service expansion.
Monitor KPIs, budgets, payroll, and operational performance.
Ensure compliance with state regulations, company policies, and quality standards
Oversee all client services, including intake, assessments, care plans, and ongoing client communication
Conduct or oversee initial client assessments and periodic reassessments
Ensure timely resolution of client concerns with a focus on satisfaction and retention
Maintain strong relationships with clients, families, and referral partners
Work in collaboration with the recruiting and leadership teams to hire, onboard, and retain high-quality caregivers
Provide coaching, recognition, and performance management in partnership with the team
Collaborate with scheduling and care teams to ensure consistent, high-quality coverage
Foster a positive, respectful, and mission-driven workplace culture
Ensure schedules are optimized to meet client needs and caregiver availability
Maintain high service coverage and continuity of care
Address scheduling challenges proactively and collaboratively