Branch Manager

PNC•West Allis, WI

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Branch organization, you will be based in West Allis, WI. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Branch Manager is responsible for leading all aspects of branch performance. This includes driving revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well-being. The role involves creating a a differentiated customer experience, making banking easy in an omni-channel environment, and collaborating with a broad range of eco-system partners. The manager is accountable for risk management and compliance, and for building a high-performing team through attraction, on-boarding, coaching, and development of branch team members. They utilize a branded sales process to achieve sales targets and customer loyalty, and grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households, and through collaboration with eco-system partners. The role also involves driving business banking results primarily through business development and community involvement activities, coaching to consultative selling, and managing and coaching to the delivery of a differentiated client experience. The manager coaches the team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being, and leads effective problem resolution. They connect all of PNC, delivering a seamless customer experience in an omni-channel environment, and drive the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development. Talent development is a priority for all branch team members, ensuring employees achieve performance and activity expectations through effective and ongoing performance management. The manager models PNC values by cultivating and supporting an inclusive workplace, and manages operational, human capital, reputational, and business risk, exercising leadership, authority, and sound decision-making to mitigate sales practice risk. They ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for a role.
Related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Foundational understanding of balance sheet and income statement.

Nice To Haves

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management

Responsibilities

Leading all aspects of branch performance.
Driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
Creating a differentiated customer experience, making banking easy in an omni channel environment.
Collaborating with a broad range of eco-system partners.
Accountable for risk management and compliance.
Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Utilizing a branded sales process to achieve sales targets and customer loyalty.
Growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
Driving business banking results primarily through business development and community involvement activities.
Coaching to consultative selling to drive results and enable customer financial well-being.
Managing and coaching to the delivery of a differentiated client experience.
Coaching team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Leading effective problem resolution, making banking easy for customers.
Connecting all of PNC, delivering a seamless customer experience in an omni channel environment.
Driving the employee experience.
Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
Making talent development a priority for all branch team members.
Ensuring employees achieve performance and activity expectations through effective and ongoing performance management.
Modeling PNC values by cultivating and supporting an inclusive workplace.
Managing operational, human capital, reputational and business risk.
Exercising leadership, authority and sound decision making to mitigate sales practice risk.
Ensuring compliance with regulatory guidelines and adherence to established policies and procedures.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

Comprehensive range of benefits to help meet your needs now and in the future.
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service.