Frisco Branch Manager

FIRST LIBERTY BANK•Frisco, TX

25d•Onsite

About The Position

The Branch Manager plays a vital role in our bank’s commitment to providing exceptional customer service, fostering a culture focused on accountability, teamwork, and relationship-based banking. The Branch Manager leads and develops the branch team to deliver consultative banking solutions that deepen client relationships and support the bank’s deposit growth strategy. They will proactively sell commercial and consumer depository products and services, participate in banking promotions, events, community outreach and planning of additional marketing projects. They are trusted with creating a positive experience in our lobby – and will be responsible for training and development of their direct reports, keeping them informed of pertinent changes in operational policies and procedures. This position is supported by the Regional Branch Director who will provide strategic direction based on current company goals and objectives. They will continue to develop and improve their skills through regular feedback discussions with their manager. This position reports to the Regional Branch Director.

Requirements

Superior customer service and communication skills (verbal and written)
Strong leadership and team development skills
Team player, willing to help all associates
Effective selling and cross-selling skills
Professional and polished demeanor
Demonstrate initiative and ownership, ability to solve problems
Ability to handle multiple responsibilities, using time management skills to plan and prioritize tasks
Proven ability to effectively interact with others, forge relationships with clients and employees
Adaptability, willingness to learn, work overtime if needed
Intermediate Microsoft Office Skills; Outlook, Word and Excel
Occasional travel to Oklahoma City for training, development and meetings
Ability to maintain high level of confidentiality
High School Diploma

Nice To Haves

Five years banking experience preferred; worked with banking software and systems; cash handling
Prior managerial, leadership and customer service experience

Responsibilities

Ensure branch operates efficiently and effectively with appropriate staffing and coverage
Lead, coach, and develop branch staff in delivering exceptional service at all times
Foster a positive, high-morale branch culture by modeling and upholding First Lonestar Bank’s core value
Conduct bi-weekly one-on-one coaching with team to review performance, goals, and development need
Ensure staff comprehend and are knowledgeable about bank products, services, policies, and procedure
Promote critical thinking by encouraging staff to ask questions, provide input, identify gaps or risks, and maintain solution focused attitudes
Routinely process and oversee daily branch operations including teller transactions, opening and closing accounts, and performing account maintenance
Comply with FLB’s established procedures and policies, complete all required training
Actively support new customer acquisition and deposit growth through outbound calling, referrals and relationship-building activities
Attend, participate, and contribute to recurring meetings, sharing updates, challenges, and best practices
Participate in networking, community outreach, and business development opportunities
Partner with commercial lenders, treasury officers, and other departments to identify opportunities for the bank
Promote a consultative approach to client conversations that strengthens long-term relationship
Resolve escalated client concerns professionally and efficiently
Other responsibilities and duties as assigned, including support to adjacent departments as needed