Branch Manager

Xylem • Jupiter, FL

42d • $100,000 - $120,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is seeking a Branch Manager to lead our Flygt brand, an industry pioneer in water and wastewater solutions. In this pivotal role, you will oversee all regional service activities—leading a high-performing technical team to deliver reliable, safe, and high-quality results. Acting as a bridge between Sales, Customer Service, and Operations, you will drive the financial performance of your branch while upholding the innovation and excellence Flygt is known for.

Requirements

• In-depth understanding of inventory management principles and practices.
• Experience with developing and implementing inventory management policies and procedures.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in inventory management software and systems.

Nice To Haves

• Preferred: bachelor’s degree in Business Administration, Supply Chain Management or a related field with at least 4 years experience, with at least 1 year experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

Responsibilities

• Staff Management: 8 Direct Reports
• Hire, train, and evaluate service technicians
• Create work schedules and assign tasks to team members
• Provide guidance and support to team members
• Address and resolve any employee issues or conflicts
• Customer Service: Ensure high levels of customer satisfaction by addressing any concerns or complaints related to service
• Develop and maintain strong relationships with customers
• Collaborate with sales team to identify and pursue new service opportunities
• Inventory Management: Monitor and maintain inventory levels of service parts and equipment
• Coordinate with procurement team to order necessary supplies
• Conduct regular inventory audits to ensure accuracy and minimize waste
• Budgeting and Cost Control: Develop and manage service department budget
• Identify and implement cost saving measures
• Monitor expenses and ensure they are within budget guidelines
• Quality Control: Establish and maintain quality assurance standards for service department
• Conduct regular inspections and audits to ensure compliance
• Implement corrective actions as needed to improve service quality
• Safety and Compliance: Ensure service department follows all safety regulations and guidelines
• Develop and implement safety training for service technicians
• Stay up-to-date on industry regulations and make necessary adjustments to comply
• Reporting and Communication: Prepare and present regular reports on service department performance
• Communicate regularly with upper management on service operations and any issues or concerns
• Collaborate with other departments to improve overall company performance
• Team Management: Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.
• Conflict Resolution: Ability to address conflicts within the team professionally and constructively.
• Motivational Skills: Inspire and motivate team members to achieve their best.
• Adaptability: Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.
• Decision Making: Make informed decisions based on organizational goals and guidelines.
• Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values.
• Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.
• Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.

Benefits

• At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager