Branch Manager - Bentonville
About The Position
Urbanex Pest Control is one of the fastest-growing service providers in the U.S. In fact, we were recently named the 38th largest pest control company in the country by PCT Magazine's 2025 Top 100 list. We're looking for a General Manager/Branch Manager who will bring energy, ownership, and integrity to building a world-class service operation. If you're passionate about people, process, and performance-and ready to lead a team that lives by our core values-this role is for you. Whether you come with a pest control background or just strong home services experience, you might be the right person to lead our Atlanta branch. As General Manager, you will be responsible for all aspects of your location's performance-from developing talent and overseeing daily pest control operations to delivering exceptional service and financial results. This role demands excellence, leadership, and the embodiment of Urbanex's five core values in every decision and interaction: · Play Like a Champion - Lead with resilience, positivity, and a drive for excellence-even when challenges arise. · Unwavering Character - Model integrity and accountability. Always choose to do the right thing, especially when it's hard. · Commit to Better - Push yourself and your team to improve daily. Turn setbacks into opportunities for growth. · Wholehearted Connection - Build a team culture where every individual feels seen, supported, and empowered. · Belief is Contagious - Inspire belief in the mission, the team, and every person's potential.
Requirements
- Proven experience leading operations in a fast-growing, customer service-based business
- Ability to coach, mentor, and inspire frontline employees
- Strong communication, presentation, and conflict resolution skills
- Hands-on leadership style with comfort in both field and office environments
- Ability to work outdoors in all weather conditions
- Ability to sit, stand, and lift up to 50 lbs
- Regular in-field engagement alongside technicians
- Clean motor vehicle record
- Candidates must be willing to complete a background check for this position
Nice To Haves
- Commercial Pesticide Applicator License (preferred or ability to obtain)
Responsibilities
- Team Growth & Leadership
- Recruit, coach, and develop technicians and customer service representatives
- Conduct field-based training and lead with example
- Build a leadership pipeline for long-term growth
- Customer Experience Excellence
- Ensure every service reflects Urbanex's promise of quality and peace of mind
- Personally resolve escalated issues and conduct follow-up visits
- Create customer loyalty through consistency and care
- Operational Execution
- Manage technician scheduling, staffing, and routing to meet daily and monthly goals
- Run routes when needed and ensure all safety and inspection protocols are followed
- Maintain accountability through reporting and oversight
- Performance Management
- Monitor KPIs and branch-level P&L drivers
- Lead service meetings that align the team around goals and values
- Drive a results-oriented culture while maintaining team engagement
- Culture & Engagement
- Reinforce Urbanex's values through daily interactions and structured team development
- Foster a high-trust, high-performance environment
- Promote open communication, recognition, and continuous learning
Benefits
- Base salary plus performance bonus
- Bonus incentive for candidates with Commercial Applicator License
- Health, dental, and vision insurance
- Generous paid time off including vacation, holidays, and your birthday
- Annual leadership and professional development seminars
- Career growth in a nationally ranked company
- Relocation support if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
