Branch Manager

Nusenda Credit Union•Santa Fe, NM

57d

About The Position

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently looking for a Branch Manager to join our DeVargas Location . We are searching for candidates who can work Full-Time 40 hours per week with open availability and flexibility . As a Branch Manager at Nusenda Credit Union, you will be responsible for managing and directing all staff and operations, ensuring the branch meets organizational, operational, and service expectations. You serve as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members’ financial needs. You will also be responsible for leading team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues while building trust through everyday interactions.

Requirements

Three to five years of similar or related experience.
Bachelor's Degree in Business Administration or related field.
Knowledge of branch operations including all teller functions, consumer lending, sales, and service techniques.
Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution.
Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization.
Development, performance management, training, and employee counseling skills are essential.
Excellent organizational and attention to detail skills.
Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.
Ability to adapt quickly to change and proactively communicate.
Experienced in Microsoft Office programs to include Excel, Word, Outlook and all internal systems as affiliated with the department.

Responsibilities

Oversee branch operations to include the Teller and Financial Platform ensuring all member needs are met in accordance to department expectations.
Develop methods to supports department and organizational initiatives to ensure the delivery of exceptional member service and needs based sales culture.
Act as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members’ financial needs.
Lead team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues, while building trust through everyday interactions.
Evaluate all branch activities to ensure compliance with law and regulations, established credit union policies, procedures, and objectives. Recommends changes to manager.