Branch Manager

CoolSys • Wilmington, DE

1d • Onsite

About The Position

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay: Negotiable based on experience Benefits: Medical, Dental, Vision and Prescription coverage. Paid vacation, holidays, and floating holiday. 401(K) with Company match. Company sponsored life insurance, as well as optional AD&D, short and long-term disability. Tuition reimbursement. Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. Pet Insurance. Legal Plan, and ID Theft Protection.

Requirements

• 5+ years of successful and recent HVAC and Refrigeration service experience.
• 3+ years of experience in Service Management is required.
• 2 years of technical training or an associate degree.
• Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.
• Valid driver’s license.
• Strong business acumen and Working experience in managing and understanding profit margins, job costing, as well as other business-related metrics.
• Problem-solving and conflict-management skills.
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
• Ability to generate ideas and create processes to grow the service department.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to work well with management, executive leadership, support staff, and technicians.
• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Responsibilities

• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational product problems, premature failures, and other issues.
• Monitors assigned service vehicles to ensure they are maintained and operated according to company policy and that an adequate inventory of parts and materials is maintained.
• Monitors goals and objectives to ensure departmental profitability.
• Reviews work orders and invoices for accuracy.
• Able to send out quotes to customers promptly.
• Interviews, screens, and evaluates Technicians to meet workload demands.
• Schedules HVAC technicians to meet service demands and customer expectations.
• Reviews Technician's work, techniques, and safety requirements to ensure quality meets established standards and recommends improving quality and productivity.
• Complies with all applicable health and safety regulations, policies, and established work practices. Ensures appropriate employee safety training and compliance is completed.
• Responsible for staff performance appraisals, reviews, and setting improvement goals per company requirements.
• Communicates regularly with dispatch to ensure personnel is scheduled properly by skill level, efficiency, and training requirements.
• Communicates daily with dispatch reporting on project information, estimated job completion time, labor hours, and parts or material used.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees