Branch Manager

SOUTHWEST JCB INC • Las Cruces, NM

38d • Onsite

About The Position

The Branch Manager is responsible for supporting and driving all aspects of the branch's operations (service, parts, rentals, and all administrative/operational processes) daily, and for driving overall gross profit/profitability while building a sustainable, customer-centric organization. The following responsibilities are general guidelines and are not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at management's discretion.

Requirements

• The ideal candidate will have a demonstrated passion for customer service, strong organizational skills, and a desire for continued growth within the role.
• Must be dependable in addition to 3 to 5 years of management and/or leadership experience within the heavy equipment, construction, or other related industry
• High School Diploma or G.E.D required, Bachelor’s degree highly desired
• Management and/or Leadership experience required
• Experience in managing a P&L
• Ability to multitask effectively
• Strong attention to detail and ability to problem solve
• Ability to meet processing deadlines and prioritize work
• Strong organizational skills and the ability to be resourceful
• Proficient with Outlook, MS Word, Excel, and have the ability to learn internal systems
• Excellent communication skills (written and oral)
• Ability to work in a fast-paced environment
• Excellent customer service skills

Responsibilities

• Plan, communicate, and execute a branch strategy that will achieve monthly, quarterly, and annual branch objectives/metrics
• Ensures the satisfactory completion of the day-to-day operations of the branch, to include service, parts, rentals, and administrative processes
• Builds work relationships with staff to maintain a high level of customer service and support in a pos, team-oriented environment.
• Ability to analyze and use operational information to create positive actions and results.
• Maintains thorough knowledge of market trends and conditions.
• Drive individual performance within the branch by developing measurable goals, defined processes, and accountability through coaching and ongoing performance management
• Staff accordingly to meet operational and strategic needs
• Creates improved interdepartmental communication and processes with the branch to support sales growth
• Demonstrates the ability to form positive customer relationships through problem resolution, customer visits, etc.
• P & L Accountability to include controlling expenses, loss time, identifying areas of improvement, and maximizing profitability to forecast/budget
• Strives for constant improvement and development of the branch by researching and developing new techniques and procedures to increase the overall efficiency of operations
• Communicate, comply, and impose employee compliance with all company policies and procedures, including safety, accident reporting, and employee handbook guidelines

Benefits

• Medical, dental, and vision insurance
• Short and long-term disability coverage (employer-sponsored)
• Basic Life insurance (employer-sponsored)
• Voluntary Life Insurance
• Flexible spending accounts
• 401 (k) with a company match of 50% of your contribution (up to 6% of your current salary)
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED